after installing jrox my zen cart went down?

after installing jrox my zen cart online store went down. is there anyone here that can help?

thanks.

instead of my zen cart i get this notice:

Sorry!
There seems to be a problem connecting to our database. Please give us a few minutes to remedy the problem. Thank you.

That shouldn't happen. The two programs work together normally.

Sounds like maybe you changed database user/password/grant details?
Or you maybe installed your JAM software into the same database as your ZC store and wiped out a table or something?
Or maybe you changed the paths or database details that your configure.php files are using to try to connect your store?

You did do backups of everything first, right?

i created a new database for jam.

i created a user and password for that new database.

i installed it into it's own directory /jamaffiliates

i don't know what i did wrong...

:frusty:

ok here is what happened. during the jrox install it asks you to create a db with user name and password.

when i created that password for the jam db, it changed the password for the my zen db.

so after installing jam, zen cart went down.

i deleted jam and the db. that didn't help. then i went into the config files for zen cart and decided to change the pw to the pw i created for the jam db and now my store is back.

whew! but now i have to reinstall jam all over again.

but i don't know why the pw i created for the dam db required me to change the pw for my zen db.....

... can only be "human error" I'm afraid...

I install JROX JAM frequently to integrate with ZC - never have problems with dbases.

i don't doubt that... :blink:

but i created a separate db for jam with a separate pw

when i created that new pw for jam, it changed my zen db pw (which i was unaware of).

so i guess i am supposed to use the same pw for both dbs???

thanks.

I'm not sure how JAM can change any of your database passwords anyway ... that's something you have to do with your hosting control panel, not with JAM ... or even Zen Cart for that matter.

yep that's where i did it. i created a new db in cpanel for jam and gave it new pw.

but after i did that, the zen cart went down until i changed the pw in the two config files to the new pw i created for the jam db.

it's like all of db need to have the same pw...

so, i am thinking that if i create another new db for jam but use the current pw, the reinstall should work. right?

When creating new users and new databases in cpanel, the passwords for existing users are not affected.
It almost seems like you assigned a new user to an old database or something.

So, given that what you've described is not normal operation, I can't tell you one way or the other whether following normal steps again will accomplish the desired result.

that's it. i created a new db and a new pw but i did not create a new user...

thanks!