Customer Login to view account

11 Dec 2008, 10:45 PM

#1

exeter_acres

New Zenner

Join Date:: Dec 2008
Posts:: 70
Plugin Contributions:: 0

Customer Login to view account

Help...
I'm sure this is basic and I did search but could not find anything....

How does a customer log in to their account to view the status of their order?

I know there is a link in the confirmation email, but how can they access their order directly from our site?

Thanks
Exeter

11 Dec 2008, 10:57 PM

#2

fairestcape

Totally Zenned

Join Date:: Mar 2008
Location:: Cape Town & London (depends on the season)
Posts:: 2,957
Plugin Contributions:: 0

Re: Customer Login to view account

When they arrive at the site, they have to LOGIN (otherwise how does your ZC know who's there). And as they do LOGIN a link called MY ACCOUNT magically appears in the navbar :smile:

We are working on this Designer Pet Tag site - tagmakers.co.uk

11 Dec 2008, 11:03 PM

#3

exeter_acres

New Zenner

Join Date:: Dec 2008
Posts:: 70
Plugin Contributions:: 0

Re: Customer Login to view account

I guess that is the issue.....

There is no login (that we can find) unless the customer adds more items to their cart and begins the checkout process again...

and I just tried it with my account... added an item to my cart.. logged in, and I have no "My account" link anywhere....
store is here:
http://www.extremeflightrc.com/store/

12 Dec 2008, 11:49 AM

#4

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: Customer Login to view account

You (or someone) have removed your navMainWrapper, which is where these links appear.

12 Dec 2008, 12:24 PM

#5

exeter_acres

New Zenner

Join Date:: Dec 2008
Posts:: 70
Plugin Contributions:: 0

Re: Customer Login to view account

Must have been before me....
I'll check at work later....

Is that an option in the configuration or a .php "page"

any help would be great..

Thanks for getting me on the right track

12 Dec 2008, 12:46 PM

#6

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: Customer Login to view account

Probably removed or commented out in tpl_header.php in includes/templates/ef/common

You could temporarily remove that file from that template folder to see the default.

12 Dec 2008, 3:00 PM

#7

exeter_acres

New Zenner

Join Date:: Dec 2008
Posts:: 70
Plugin Contributions:: 0

Re: Customer Login to view account

Took some playing (as I am not that well versed on PHP coding)
but got it....
looked at old templated et al...
figured out how to just add a link to the existing tpl_header file for a login....

Thanks for the nudge in the right direction!

Cheers and Merry Christmas

12 Dec 2008, 3:02 PM

#8

fairestcape

Totally Zenned