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products "not" ordered being added to customer's invoice??

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Started by rwoody on 14 Dec 2008, 12:58 AM · Views: 785

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14 Dec 2008, 12:58 AM
#1
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rwoody

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products "not" ordered being added to customer's invoice??

This just started happening out of the blue on the last two orders. Went into the admin to process the latest orders and had an order with two products. All products must have sizes in order to be processed, and one item had no size the other did. Going forward... the product without the size listed the item price on the invoice, but that amount was not added to the customer's order-total, nor charged to their card.

My first thought was there was an error when the product was added and the "Please Select" was not set for Display only, which of course would force the customer to choose a size (Please Select is the default on all product's attributes). Nope that is perfect and works as it should.

While checking this all out... another order came in - same problem only a different item (same category as the first stray product) appeared on the customer's invoice - again no size - item price listed on the invoice, but not part of the order total. (Customer was not charged in either case for the product)

Nothing has been done to the cart software at all today. We had five other orders that were just fine - and then these two came in with this tag along product.

Again, the customer isn't seeing this at all. They didn't order the shoe, nor is it being added to the order total, but it does appear on the invoice in the admin.

Version 1.3.8a - Super Orders - I just upgraded the site top to bottom, but we've had no processing issues since the upgrade and have probably processed over 125 orders since then - all perfect

  • Server is PHH5/MYSQL 5.1X

I don't even know where to start to look at what could be causing this. Again, no issues what so ever with processing until an hour ago - Please help :cry:

By the way... I'm the host - and nothing has been done to the server.

Ruth

14 Dec 2008, 1:19 AM
#2
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rwoody

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Re: products "not" ordered being added to customer's invoice??

Sorry about the Typo - PHP5/MySql 5.1X