Gift certificate redemption code

Hi, I released the gift certificate, but I don't know where to see the redemption code. I'd like to mail the voucher to my customer with the redemption code, but I never received a copy of the email that was sent to them upon the release. Can someone give me any idea of how I can obtain the redemtion codes that are sent to my customers and how to set it up so that I receive the email with the details. Thank you.

Also, this customer is going to give this gift certificate to someone as a gift. Can that next person use their redemption code or do they need a new one? If the answer is NO, how can I fix this now as I've already released the gift certificate? The customer doesn't want to email it, they want to give them my printed voucher with the redemption code on it. Any help will be highly appreciated. Thank you.

Hi, If you look in admin>gift certificates/coupons>gift certificates sent you should be able to see all info there.
Regards Mick

Hi Mick, that's what I thought, but it's not there. That's why I am very confused.

I didn't "give" this to the customer, I set it up as something that could be purchased online, customer bought it, but wasn't given the code and as far as I can tell, neither was I... How do I get the code for my customer? It would have been easier and smoother to just send a PayPal invoice for the $$ amount and create a "Coupon Code" for the customer. I am amazed I didnt' lose the customer completely!

Gift Certificates that are purchased in an Order do not have a Gift Certificate Redemption code ...

The Gift Certificates are purchased and added to a Gift Queue that you then RELEASE for the Order ...

Once RELEASED the Gift Certificate that was purchased will show up in the Customer's GV Balance ...

You should be able to see that balance in the Customers ... Customer ... listing for anyone with a balance ...

I am having a similar problem, and these posts are closest to what I am experiencing. I am wanting to start offering gift certificates for sale. So I added the GIFT product in the gift certificate category as per the instructions in the Zen Cart Tutorial.

I wanted to test the system so I purchased the gift certificate myself. It did not send me an email with a redemption code, and there is nothing in my order history with a redemption code. What am I doing wrong?

When a customer "buys" a Gift Certificate ... the Gift Certificate is Queued, providing you have this setup (a very good idea to prevent fraud issues), and then is released in the Admin by you, when you have confirmed payment etc.

Once released, the GV amount is automatically added to the Customer's GV Balance ... there is no redemption code for Gift Certificate Purchases ...

When a GV is sent to the Customer from the Admin or from another customer, then there is a redemption code that needs to be redeemed either:

1 via the link in the email

2 from the GV FAQs page

3 from the Checkout Payment page checkout_payment

Once the Gift Certificate is either released in the Admin or redeed by one of the above methods ... the balance in the Customer's GV account can be seen by the customer on the Catalog in the shopping_cart sidebox, my account or on the Checkout Payment page below the Apply Balance ...

For the Admin, this can be seen in the Customers ... Customers ... on the listing for the customers ...

NOTE: the balance only displays if there are Customers with records in the coupon_gv_customer table ...

I am also trying to figure this out. Thank you for your response but I'm still confused. After I release the gift certificate, I still don't understand how one customer would purchase a gift certificate for another customer . Please advise....thx

You, the Store Owner, makes Products that are Gift Certificates ... these Products need to have a Product Model (products_model) that starts with:
GIFT

in caps ...

And the Product should be marked as:

Product is Virtual: Yes, Skip Shipping Address

Then, the customer buys this Product ... you, the Store Owner, then release the Gift Certificate amount, after confirming that you, the Store Owner, have received the payment for this ... and the amount of the purchased Gift Certificate is credited to the Customer's GV Balance ...

Next, the customer can either use this Gift Certificate balance on a purchase by Applying all or a portion of the GV Balance on the Checkout Payment (checkout_payment) page ... Or, the Customer can send all or a portion of this GV Balance to another person ...

This person is sent an email with a Gift Certificate redemption code and a link in the email to redeem it ...

The person receiving this email can either use the link in the email or ... then can go to your store and redeem it from the GV FAQ page ... or they can redeem it on the Checkout Payment (checkout_payment) page and then, the Apply to Balance will appear on the Checkout Payment (checkout_payment) page where they can apply all or a portion of the GV balance to their order ...

very helpful. thank you

Ajeh:

When a customer "buys" a Gift Certificate ... the Gift Certificate is Queued, providing you have this setup (a very good idea to prevent fraud issues), and then is released in the Admin by you, when you have confirmed payment etc.

Once released, the GV amount is automatically added to the Customer's GV Balance ... there is no redemption code for Gift Certificate Purchases ...

When a GV is sent to the Customer from the Admin or from another customer, then there is a redemption code that needs to be redeemed either:

1 via the link in the email

2 from the GV FAQs page

3 from the Checkout Payment page checkout_payment

Once the Gift Certificate is either released in the Admin or redeed by one of the above methods ... the balance in the Customer's GV account can be seen by the customer on the Catalog in the shopping_cart sidebox, my account or on the Checkout Payment page below the Apply Balance ...

For the Admin, this can be seen in the Customers ... Customers ... on the listing for the customers ...

NOTE: the balance only displays if there are Customers with records in the coupon_gv_customer table ...

Hi there,

I'm trying to create a gv balance in the customer account so that a redemption code does not have to be used. Following your post...is the only way to acheive this by doing a purchase of the gift certificate?

Thank you.

You can have a customer Purchase a Gift Certificate or you can send a Gift Certificate to the customer from the Admin in the Gift Certificate/Coupons ... Mail Gift Certificate ...

Then the Customer would need to redeem the Gift Certificate from either:

1 the link in the email

2 the Gift Certificate FAQ in the Information sidebox

3 on the checkout_payment page during checkout and then they need to Apply the amount to use on the checkout_payment page

There is not a built in way to apply an amount to the Customer's Gift Certificate Balance in any other manner, at this time ...

Thank you!!

Help. I want to refrence the 1st discount coupon on the customers account information (customer's side - not admin). Any ideas how I would pull this in?

I have gift certificates set up correctly (as per the tutorial directions) and have had a customer succesfully order one and I have released it and can see it in her "GV Balance". It was a gift for another person. However, she also purchased another (physical) item that required shipping in the same order. Would she have received an email telling her how she can transfer her GV balance for this transaction? Where can I find record of that email (in the admin, on my email server)?

thanks!

She can go to the GV FAQs ... or her My Account ... where she will see her GV Balance and be able to Send it to another person ...

Ajeh:

She can go to the GV FAQs ... or her My Account ... where she will see her GV Balance and be able to Send it to another person ...

thanks!:bigups:

Hello all,
Rather than start a new thread i thought it would be ok to add to this one.
I have a problem with my gift voucher system.
When someone has been sent an email to say they have a gift voucher, they get the option of redeeming it, or redeem it at check out.
Now when they click redeem all works fine, but if they go to shop there is no box (where it says redeem discount code / gift voucher) to input the gift voucher code.
This is not much of a problem because when they reddem the voucher from the email link, the amount in their account is then shown in the gv box.
Is it possible to change the link in the email message to re-direct them to the F&Q section where they can redeem it manually?
If so can someone let me know what template i neeed to amend.
Thanks
Nic.

I was meant to show this:
This is part of the email the customer is sent, and i would like to remove the part where it says "or visit Cake Kraft and enter the code during the checkout process"

Nic Bridge
We're pleased to offer you a Gift Certificate
The Gift Certificate is worth £100.00
To redeem this Gift Certificate, please click on the link below. Please also write down the Redemption Code which is ********* in case you have any problems.
Click here to redeem or visit Cake Kraft and enter the code during the checkout processTo unsubscribe from future newsletter and promotional mailings, simply click on the following link: http://www.cakekraft.co.uk/index.php?main_page=unsubscribe&[email protected]
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