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the clients paid but it doesn't appear order

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20 Dec 2008, 12:13 PM
#1
giuly avatar

giuly

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the clients paid but it doesn't appear order

I don't know if it is the section right, but I have this problem, I don't know why but some clients order on site (version 1.3.7) then proceed with payiment (bank transfer or credit card) but I don't see order.
I see payiment but not order so they call me.

I have installed various mod, for example recover cart sales, could it be that mod?

Please it is urgent
:cry:

20 Dec 2008, 12:19 PM
#2
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kuroi

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Re: the clients paid but it doesn't appear order

These sorts of problems are usually linked to the payment mod. Unfortunately you haven't told us which one the people whose orders you haven't received used.

Kuroi Web Design and Development | Twitter

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20 Dec 2008, 12:33 PM
#3
giuly avatar

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Re: the clients paid but it doesn't appear order

sorry I don't understand this
which one the people whose orders you haven't received used

sorry I'm italian, I don't understand if you say to me with other words, I say you.
Thanks :unsure:

20 Dec 2008, 12:37 PM
#4
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Re: the clients paid but it doesn't appear order

Che modulo di pagamento ha utilizzato per ricevere i soldi per quei clienti i cui ordini non sono stati trattati?

Kuroi Web Design and Development | Twitter

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20 Dec 2008, 12:40 PM
#5
giuly avatar

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Re: the clients paid but it doesn't appear order

credit card carta di credito iwsmile
bonifico bancario transfer bank

thanks a lot

20 Dec 2008, 12:44 PM
#6
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Re: the clients paid but it doesn't appear order

Capito, ma che Zen Cart pagamento modulo stai usando?

Kuroi Web Design and Development | Twitter

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20 Dec 2008, 12:54 PM
#7
giuly avatar

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Re: the clients paid but it doesn't appear order

i clienti che hanno avuto i problemi hanno usato questi due pagamenti
carta di credito iwsmile
http://www.zencart-italia.com/modules/mydownloads/
the first link I've used

e bonifico bancario (il modulo standard su zen cart)

:cry:

20 Dec 2008, 1:18 PM
#8
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Re: the clients paid but it doesn't appear order

Mi dispiace. Non sapevo che ci fosse uno IW Smile modulo di pagamento. Il mio italiano non è molto buona. Sta dicendo che lei ha avuto clienti che hanno pagato l'utente attraverso il modulo IW Smile * e * se il modulo di bonifico bancario per il quale gli ordini non sono stati creati?

Anche se è possibile scaricarlo da questo sito, il modulo di bonifico bancario non è uno standard Zen Cart modulo. Per questo modulo e recentemente aggiornato IW Smile modulo, si sarebbe bisogno di aiuto da parte di persone che li usano. Hai provato a inviare https://www.zencart-italia.com?

Kuroi Web Design and Development | Twitter

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20 Dec 2008, 2:21 PM
#9
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Re: the clients paid but it doesn't appear order

hanno pagato tramite iwsmile ma io non ho visto l'ordine.

Altri clienti hanno pagato tramite bonifico bancario, ma io non ho visto l'ordine.

Avevo fatto installare la mod proprio da una persona del team zen cart italia