VAT missing on checkout

Hi there,

My shop is set to display prices with VAT. When I add products to the basket, the total price includes it so eveything works fine until I log in to checkout. Then, the VAT is missing (not calculated anymore)…

Here is the URL of my shop :

http://www.alteregonature.com/index.php

And here are some dummy client username and password :

[email protected]/test

I'm displaying the cart session variables on top of the page that (I think) show the problem occurs on the first step of the checkout process.

Does someone can help me ? I'm getting crazy ! Thanks in advance,

David

Hi Dave

There is no sign of the VAT in the checkout system, have you set up your VAT?

Try changing your prices to be plus VAT to see if you can see a fault that way, it looks to me that it is not even set up.

Phil

Hi Phil,

Thank you for your quick reply! The shop is already configured to show prices with VAT… Is there a setup I didn't see which controls VAT on sales ?

Thanks again! Best regards,

David

By the way, here are my settings:

My Store

Store Name: AE Nature
Store Owner: AEN SPRL/
Country: Belgium
Zone: Brussels
Expected Sort Order: desc
Expected Sort Field: date_expected
Switch To Default Language Currency: false
Language Selector: Default
Display Cart After Adding Product: true
Default Search Operator: and
Store Address and Phone:
Show Category Counts: true
Show Category Counts - Admin: true
Tax Decimal Places: 5.0%
Display Prices with Tax: true
Display Prices with Tax in Admin: true
Basis of Product Tax: Store
Basis of Shipping Tax: Shipping
Sales Tax Display Status: 1
Store Status: 0
Admin Session Time Out in Seconds: 3600
Admin Set max_execution_time for processes: 60
Show if version update available: true
Server Uptime: true
Missing Page Check: Page Not Found
cURL Proxy Status: False
cURL Proxy Address: Info
Currency Conversion Ratio: 1.02
HTML Editor: HTMLAREA
Enable phpBB linkage?: false

Shipping/Packaging

Country of Origin: Belgium
Postal Code: B-1120
Enter the Maximum Package Weight you will ship: 50
Package Tare Small to Medium - added percentage:weight: 0:0.2
Larger packages - added packaging percentage:weight: 7:0
Display Number of Boxes and Weight Status: 0
Order Free Shipping 0 Weight Status: 0
Shipping Estimator Display Settings for Shopping Cart: 2
Display Order Comments on Admin Invoice: 2
Display Order Comments on Admin Packing Slip: 2

Shipping Modules / Zone Rates

Enable Zones Method: True
Calculation Method: Weight
Tax Class: --none--
Tax Basis: Shipping
Sort Order: 0
Zone 1 Countries: BE,
Zone 1 Shipping Table: 1:6.50,5:7.50
Zone 1 Handling Fee: 0
Zone 2 Countries: NL,LU,FR
Zone 2 Shipping Table: 1:9.50,5:12
Zone 2 Handling Fee: 0
Zone 3 Countries: 00
Zone 3 Shipping Table: 3:8.50,7:10.50,99:20.00
Zone 3 Handling Fee: 0

Hi Dave

On my store, I have vat inclusive prices too, but I have a tax class called VAT. This shows the VAT calculation in the checkout section. Try setting up a tax class called VAT and see how you get on.

This is why it is not showing up in the checkout.

Phil

PS This would be in your Location/Taxes > Tax Classes

Yes, I am pretty sure this is where the problem is, can you post your entire settings for Locations/Taxes please.

Just curious ... but why, if I am from Ohio, do I need to pay your Tax based on your store address?

Basis of Product Tax: Store
Basis of Shipping Tax: Shipping