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Paypal express, new customer not receiving username password e-mail

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29 Dec 2008, 5:57 PM
#1
namsingh avatar

namsingh

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Paypal express, new customer not receiving username password e-mail

Whenever a new customer checks out with Express they are not being e-mailed the username/password. Can anyone give me any ideas, as e-mails of order confirmation etc all work.

30 Dec 2008, 6:49 AM
#2
drbyte avatar

drbyte

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Re: Paypal express, new customer not receiving username password e-mail

If you have set your PayPal Express Checkout module (in your ZC admin) to not create a permanent account, then the password is not emailed.

30 Dec 2008, 9:23 AM
#3
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namsingh

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Re: Paypal express, new customer not receiving username password e-mail

I have set: Express Checkout: Automatic Account Creation: Yes In the module payments section... It more seems like some part is missing or wrong but i've replaced all files. Do you know where the part is for sending these e-mails?

19 Apr 2009, 9:22 PM
#4
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Re: Paypal express, new customer not receiving username password e-mail

Can anyone tell me if someone checks out using PayPal Express and uses the PayPal button (as opposed to going through a normal checkout as a non-Paypal member), does an account get created if you have the Automatic Account Creation set to yes? I just had an order (v1.3.8a) on one of my stores and they must have been a Paypal member because the order came through fine, the payment portion worked fine, the order had all the customer info filled in, BUT NO ACCOUNT CREATED FOR THE CUSTOMER. First one like that. I am assuming all other orders have been non-Paypal members because the accounts were created just fine.

19 Apr 2009, 9:33 PM
#5
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neilw

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Re: Paypal express, new customer not receiving username password e-mail

Never mind! Found the customer had registered some time ago but did not buy then. Came back to make purchase. Messed me up!!! :oops: