not sure what to do

ok so i got my first order and it happened to be from the uk(im in the us). i checked the order page and looked at the total and even though it was in GBP i knew something didnt look right with the total.

the total for the whole order should have been about 28$usd but the total was 14.52gbp(21.98$us). i converted all the items prices using xe.com and even my prices/shipping were converting wrong.

i also noticed during calculating postage on my site that at the top of the calc. page it says the total weight is .375lbs but lower in the shipping options to choose its saying the total weight is 3.38lbs!

can anyone help point me in the right direction. i thought i had everything setup correctly but.... :oops:

sorry if this doesnt go here but i wasnt sure where to put it.

Admin> Configuration> Shipping & Packaging - remove the Tare Weight

it should be around $18.30 usd...

The USD under admin>currency should be set to 1.00000

the British Pound should be set to 0.653902

Normally I put the currency rounding in my favor in order to cover for small currency fluctuations and also because this is bank trading rates and does not include the transfer fee usually a couple of % charged on conversion.

for the weight it looks like you might have tare weight in the amount of 3 lbs enabled

hahaha and Kim beat me to it ...so I type slow

Kim:

Admin> Configuration> Shipping & Packaging - remove the Tare Weight

thanks for the answer kim. :) so far it looks like that has fixed it(dont need any customers unhappy) but i do have one more question. when the customer checked out, the prices it gave to them was less than the prices i had set in the shop. will fixing the tare weight solve this as well?

Oops and yes that should say 18.30 GBP... slipped up

modwerx:

thanks for the answer kim. :) so far it looks like that has fixed it(dont need any customers unhappy) but i do have one more question. when the customer checked out, the prices it gave to them was less than the prices i had set in the shop. will fixing the tare weight solve this as well?

Disabling the tare weight will change only the shipping cost. Tare weight is used to charge extra weight to take into consideration the weight of the packaging.

any idea why it would have charged them a different amount than the prices i have set. the order was for 2 items(14.5$ and 4.5$=19$us) just the 2 items should have been 12.54gbp+shipping(~5$us or about 2.50gbp). the sub-total shows up as 11.82gbp and shipping shows as 2.70gbp. the shipping seems right but the total for items seems off.

what do you have the british pound actually set to?

I deleted it by accident :frusty: is there a file in the download that has the list of currencies that i can upload again. i tried looking at the currencies.php but it didnt have the list on it.

modwerx:

I deleted it by accident :frusty: is there a file in the download that has the list of currencies that i can upload again. i tried looking at the currencies.php but it didnt have the list on it.

I meant in the admin section where you log into with your zencart username and password. I didnt mean to change code in the currency.php file.

i know. :smile: i was saying that i deleted the currency in the admin section. i was going to try to add it back with out having to do it all manually. i was just wondering if this info was stored in a file/folder of the download that i could upload to make it simpler.

ok to create the GBP currency go to your admin section. Under the admin panel...localization>currency.

create new currency.

Title: GB Pound
Code: GBP
Symbol left: £
symbol right:
decimal point: .
thousands point: ,
decimal places: 2
value: 0.65390199

modwerx:

i know. :smile: i was saying that i deleted the currency in the admin section. i was going to try to add it back with out having to do it all manually. i was just wondering if this info was stored in a file/folder of the download that i could upload to make it simpler.

no it is in the database but then again someone may have done a contribution on this in the download section

thanks for the help Qdixon and Kim. i got the GBP added back and updated the exchange rate so hopefully that'll do it for now. :clap: thaqks again for the help. if you cant tell im a little new to this. :D

Look at it this way, you now know what there is know about currencies:smile:

so does anyone know where the option to make a shipping address mandatory is? i found it before but cant seem to find it now.

no way to edit posts here?

anyway i placed an order with my personal paypal account to my website and after about an hour the payment still hasnt shown up in the admin panel. when i check paypal it just tells me the payment is from the shop and it lists my address is not on file. its weird b/c there is an address on my personal pp account and the order still hasnt shown up in admin after close to an hour and a half. any one have an idea why or whether i should contact pp?