Product counts not updating

Version 1.3.8a
New install
Paypal Verified Logo
Blank Sidebox (3 times)
I created my own template which changed the header, the footer, the background and other aspects of the css but I used the classic template.

Actually have one layout problem but that is not the reason I am here.

I am the hosting company. We use a VPS.

Yes, I've searched in the FAQ' and for the answer elsewhere but VB has a BAD habit of not giving you good results with search words (I use it too).

Not sure when the problem started but we noticed it with our first REAL customer yesterday.

All our product line is virtual, nothing really exists so I put 100 units as a base line to start with so that we would have some place to start. Figured when it got to 5, I would just repopulate the product back to 100.

So the customer downloads everything. I understand that the count would not change until they physically hit the download button and pick it up after paying, even if it's a freebie. Cause even my freebies should show a count downward as they "come off the shelf" so to speak.

Well, yesterday, we had a live customer (my shop just opened this morning). Late last night we noticed the count was still at 100.

So today I did a test invoice and actually downloaded one of my freebies to see if the count changed (I have an alternate email set up as a customer for testing). I was able to generate the cart, the invoice, hit the download button and save them to my computer without a problem but the count on the product did not change.

I still have 100 of that item in the store.

As to my layout problem, it's on the checkout page...my sideboxes on the right break the page on both IE and FF. They don't do that on any other page, just the checkout page. https://www.gblcreations.com/store/index.php?main_page=checkout_success is broken. http://www.gblcreations.com/store/ is fine so is this one: https://www.gblcreations.com/store/index.php?main_page=index
So it's not ssl related.

But any ideas on fixing the count problem would be helpful.

Liz

Downloads don't count as stock ... :eek:

IF, however, you just gotta have counts ...

IF every single one of your Products are Downloads ...

Set the Product as Virtual YES ...

Now it will count ...

However ...

If any single one of your Products has to be Shipped, do NOT do this ... as all shipping counts for Item, Weight or Price are thrown off and will not work right ...

IF every single one of your Products are Downloads ...

Yes, every single item in our store is a virtual item. Not a single thing gets shipped by any other method except as a download.

Under Shipping & Returns I have this:

Our products are all digital and therefore are not returnable, however if there is a problem with your order please don't hesitate to contact us at GBLCreations

So yeah, it floored me when I saw that about downloads not counting as stock, LOL. If they don't then what are they?

Thanks for the way to turn it on and make it work. Liz

A future feature?

I'd like them to do other things like count up rather than down ... but that is me ...

OR you can edit code as per Ajeh's later post at
http://www.zen-cart.com/forum/showpost.php?p=684986&postcount=10

Thanks for the catch misty ... that was a goober that I posted earlier ... :blink:

The other post that you listed gives the correct method to adapt the code ... :smile: