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Wondering what the problem is with the Digital Product download

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20 Jan 2009, 6:59 AM
#1
jeffhardy avatar

jeffhardy

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Wondering what the problem is with the Digital Product download

Hi Friends ,
i am having bad problems with my zencart products downloads, when my customer purchase the product then they come to download the product file they get a error
( When I go to download the model I get an error that says that the file could not be saved because it could not be read (see attachment). What do I have to do to download this thing? )

here is the screen shot,

http://i39.tinypic.com/zl3gxv.jpg

here is the live website.

https://www.3drevolution.org

Please help me in ASAP,:(:(

20 Jan 2009, 7:05 AM
#2
misty avatar

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Re: Wondering what the problem is with the Digital Product download

Are your zip files in zencart download folder?
zip files should be named without spaces
i.e
should be heartmax.zip

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20 Jan 2009, 7:44 AM
#3
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Re: Wondering what the problem is with the Digital Product download

yes my all files are in /downloads folder and in my zencart dwonload atributes blips are green and working fine. but any one want to download any file i got this problem

20 Jan 2009, 7:56 AM
#4
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Re: Wondering what the problem is with the Digital Product download

jeffhardy:

yes my all files are in /downloads folder and in my zencart dwonload atributes blips are green and working fine. but any one want to download any file i got this problem
Files should be be download folder NOT downloads
Did you rename file as per my previous post...
NO SPACES AND NO CAPITAL LETTERS..

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20 Jan 2009, 10:26 AM
#5
drbyte avatar

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Re: Wondering what the problem is with the Digital Product download

Have you turned off GZIP compression in your ZC admin?

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

20 Jan 2009, 5:35 PM
#6
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Re: Wondering what the problem is with the Digital Product download

(Files should be be download folder NOT downloads
Did you rename file as per my previous post...
NO SPACES AND NO CAPITAL LETTERS..
)

Yes my all files are in Download folder. but i have not renamed that file. but it not works with like that files 3dmodels.zip
and
i have turned on GZip Compression,

20 Jan 2009, 7:22 PM
#7
drbyte avatar

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Re: Wondering what the problem is with the Digital Product download

jeffhardy:

i have turned on GZip Compression,
Turn it off

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

20 Jan 2009, 9:15 PM
#8
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Re: Wondering what the problem is with the Digital Product download

i think that is work fine now but please tell me thats is still not resume supprt why.

21 Jan 2009, 3:30 PM
#9
trillian avatar

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Re: Wondering what the problem is with the Digital Product download

I had an issue with downloadable products where they stopped working but had worked fine previously and a cloned store with the exact same
files and settings worked fine on a different server account.

The issue was that something about the server settings was not allowing zencart to create the temporary download folder.

It was not giving an error message though, it would just hang.

The solution was changing folder permissions on the particular folder from the previous 755 to 777

22 Jan 2009, 7:16 AM
#10
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Re: Wondering what the problem is with the Digital Product download

i have changed the permission Download folder but it still i have that problem :
when downloads go to 12% to 30% and stops
and when wi retart it it start from 1% and not resume support.