I hate to bother everyone....

Hi Everyone,

My name is Sue and I am extremely new to this store. I have installed Zen Cart 1.3.8 and am in the process of configuring my store.

I am confused on uploading images. Currently I uploaded a new logo and a couple of images for a subcategory and a product.

http://www.emeraldspares.com/products

When I am in the admin portion of my store and click on Online Catalog to view my changes....all images appear but when I link on to https://www.emeraldspares.com/products all the images are broken.

I have searched the forum and verified my images directory. The images are there and they have the correct permissions.

I am just confused on where to look next or if I am uploading them incorrectly. Any help would be appreciated.

Thanks Sue

suehigman:

I am just confused on where to look next or if I am uploading them incorrectly. Any help would be appreciated.
Thanks SueHave any of the images got the extension in UPPERCASE ? GIF, JPG, PNG etc ?
Might be worth trying changing them to lowercase...if they are not already...

no they are all lower case

When I look at the site in Safari the images are there....Chrome and IE they are not....

I don't know what it means, but when I go to view the image directly via the image link (logo: http://emeraldspares.com/products/includes/templates/theme096/images/logo.gif) I get this message:

The image “http://emeraldspares.com/products/includes/templates/theme096/images/logo.gif” cannot be displayed, because it contains errors.

Hopefully that might help someone who does know how to fix that error help you LOL

**edited in to add I am on Firefox3

The issue is most likely to be problems in the image files themselves - as the images are appearing in one browser, but not in others.

What program are you using to create and save your images?

... and when you FTP the images to your server, are you sending them in BINARY mode?

Well they are gif files. I created them in Photoshop and uploaded them with FTP Software FETCH.

I am on a MAC, don't know if I am doing something incorrectly that way.

Do you think that it may be my image sizes? I have 1 set size that I uploaded. I recreated the files in different sizes and was going to upload those to the medium and large directories.

That still does not explain my logo not showing up though.

Sue

GIFs are fine. Fetch should be doing the right thing with image files, but check its preferences to make sure it is set to auto-detect file type. Then re-upload the images and see if that helps.

Rob

Well I checked Fetch and it is set to Automatic and when I look at the info of the file it says that it was sent as Binary

Well I went back to Photoshop and made 3 different image sizes. I reuploaded them and then reselected them from Catagory/Products.

2 of the 3 Product images appeared in Safari, IE and Chrome. So I believe I am on the right track.

I still can not get my logo to appear though. Do I need to tell the .php template the image size?

Sue

To test if your FTP program (FETCH) is behaving, try this:

Create 3 TEST images in the image editor you are using and name them as follows:-

1. first-test.gif
2. second-test.gif
3. third-test.gif

(follow my names, otherwise you may end up getting zencart to consider them as additional images later!)

SAVE these in an easy-to-locate folder on your HARD DRIVE.

DO NOT ftp these images to the server.

Then, EXCLUSIVELY in your shop Admin Panel, add three new "test" products. Do this, as I say, in the admin panel.

For each of the new test products, use the standard image upload feature in the "Add Product" screen to upload the test images respectively to their test products.

In this way, you are getting the images to the server using ZC file upload protocol - not FTP.

If all three images then display in your shop, you are likely to have a duffy FTP program, and this would indicate that you ought to consider chucking it in the trashcan and getting Filezilla instead.

Why are you using GIF format? It's horrible for good quality resolution! Consider using jpg - much better, especially if you are later to use image enhancing software (eg: IH2).

You are using a Template Monster template? Only they can tell you exactly what the problem is ...

Hi!

Well I got it. I truely believe that I was just uploading into the incorrect directory.

School Boy - Thank you for your suggestions. I tried your test and the images worked.

The only gif I need is for my logo due to the background otherwise it would be in jpg. The product images work both in gif and jpg.

Kim - Yes the template is from Template Monster but I believe it was just me.

Thanks for all your help.
Sue