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Install hangs after License

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3 Feb 2009, 12:47 AM
#1
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tailspin

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Install hangs after License

I downloaded the latest version of Zen Cart and FTPed it to my WordPress site (http://undress4success.com) host by DreamHost.

I changed the config file names and folder permissions as directed, and ran the install script from my browser. After clicking agreement to the license and 'Continue' the process hangs. Apparently it's checking system compatibility, from what I gather in the docs.

Anyone have any suggestions for how I should proceed? I'm stumped.

3 Feb 2009, 1:22 AM
#2
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Re: Install hangs after License

The most common cause of a hang or blank page is a PHP error ... which, during installation time, is usually caused by an incomplete FTP upload ... ie: missing files.
Re-uploading often resolves the problem.

3 Feb 2009, 1:27 AM
#3
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Re: Install hangs after License

I try it . . . again. This will be third attempt. Maybe three's the charmed.

3 Feb 2009, 1:40 AM
#4
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Re: Install hangs after License

Nice of me to say thanks for your help wasn't it? :blush:

I do appreciate it.

3 Feb 2009, 4:24 AM
#5
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Re: Install hangs after License

If it's still hanging, open the /zc_install/includes/installer_params.php file and change this line:define('STRICT_ERROR_REPORTING', [B]false[/B]);to:```
define('STRICT_ERROR_REPORTING', [B]TRUE[/B]);

3 Feb 2009, 2:50 PM
#6
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Re: Install hangs after License

No help, that. :frusty:

Made the change (copy and paste of change)

define('STRICT_ERROR_REPORTING', TRUE);

And now it simply hangs at the button click.

Before the progress bar in the browser address moved about an inch—something happened. Now nothing.

I tried running the install in three different browsers, BTW. And I confirmed that the permissions for all folders are as specified, and both dist-configure.php files have been changed to configure.php and permissions set to 777. I also confirmed that other folders carry the 755 permission.

3 Feb 2009, 7:07 PM
#7
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Re: Install hangs after License

Reinstalled Wordpress, thinking something fundamental might have been corrupted somehow. No help.

Silly question, but Zencart* is* installed in the site/s root directory, right? Same place the home index.php file lives, yes?

On Dreamhost I have several sites installed in a higher (lower?) level directory, each treated by the web as unique URLs. Surely the install doesn't go in there, does it?

FWIW, DreamHost tech support is stumped by this too. They currently are trying a fourth attempt One Click Install into another sub-directory (of Undress4Success.com) to see if that makes any difference. I predict it won't. I tried the same thing myself (twice One Click, twice FTP).

I predict the problem here is something simple we've all overlooked.

5 Feb 2009, 7:51 PM
#8
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Re: Install hangs after License

Well, I was wrong. It wasn't anything simple.Thius from DreamHost support

This issue was caused by
nfs locking on our server. Basically, the ZenCart installer was trying to
check for free disk space in your account, and one of our internal file
servers that the tailspin uses was checking the disk space through was
having a bit of trouble that caused it to hang when asked for the amount
of free space. Everything is now rebooted and cleared up, and the ZenCart
installer appears to be working (I was able to get past the License step).

5 Feb 2009, 8:31 PM
#9
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Re: Install hangs after License

Glad your hosting company fixed their server problem.