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Losing orders with Paypal!

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5 Feb 2009, 4:21 PM
#1
poultrychamp avatar

poultrychamp

New Zenner

Join Date:
Nov 2008
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Losing orders with Paypal!

I understand my Zen-Cart is a little hacked up. I've lost two orders with customers using Paypal and my boss.... Not happy. I put back the default Paypal script, but the reason I hacked it was to add something to store a temporary order. It doesn't finish the order when the customer clicks Confirm Order, it takes them to the Paypal site and then the rest is lost -vanished - nothing.

So I added a temp. order db, but that is only a bandaid. Why does it wait til after the Paypal payment is made to store the order? To me it seems as soon as the Confirm Order is clicked, it should be stored in the DB. Customers click the X on Paypal and never return to the site.

The result:
PayPal payment goes through, cart is emptied, but user never returns to the site to finish order; order never shows up. :shocking:

Thank you.

5 Feb 2009, 4:24 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
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63,513
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Re: Losing orders with Paypal!

Unlike the PayPal IPN (Website Payments Standard) option, PayPal Express Checkout doesn't require the customer to click an obscure "return to site" link after payment is completed. With Express, the order is stored immediately when payment is received.