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Need HELP ASAP-Billing & Delivery don't match - downloadable product

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Started by southernlady on 9 Feb 2009, 1:51 AM · Views: 1,707

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9 Feb 2009, 1:51 AM

#1

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Need HELP ASAP-Billing & Delivery don't match - downloadable product

Using latest version.
My billing and shipping don't match. I am doing digital downloads so I don't give a squat about their shipping address. And btw, I tried it on mine where I knew they DID match and it still looped.

I finally have a real PAYING customer and we can't get to the paypal page because we can't get past step 2, We get to step 3 and loop back to step 1 where it tells me I need to FIX MY ADDRESS AGAIN WHICH IS CORRECT AND MATCHES WHAT IS ON MY CREDIT CARD!!!!! Btw, isn't that the job AT paypal? Not ZenCart?

I'm Here:
http://www.gblcreations.com/store

I can NOT have this. I need help. I tried the one solution I say and promptly blanked out that section of my site.

HELP.

One very frustrated store owner.

Liz

9 Feb 2009, 3:32 AM

#2

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

turn off shipping module

I will help if I can, Winners Design Studio

9 Feb 2009, 3:47 AM

#3

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

I did, still is looping. Liz

9 Feb 2009, 3:50 AM

#4

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

did you set it in the store pick up feature

I will help if I can, Winners Design Studio

9 Feb 2009, 3:59 AM

#5

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

Have you selected "Product is Virtual" when entering product data?

I will help if I can, Winners Design Studio

9 Feb 2009, 4:02 AM

#6

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

Yes, and yes.

Liz

9 Feb 2009, 4:31 AM

#7

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

i just went thru all step no problem i am on 3rd step, are you using paypal checkout only or is there other in use

I will help if I can, Winners Design Studio

9 Feb 2009, 4:43 AM

#8

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

Paypal Express checkout only for those buying something that actually costs something, The Zen Free card for the freebies and that is all.

I get to step 3 fine as well. and then try to finish and get bumped back to step 1. Liz

Liz

9 Feb 2009, 4:51 AM

#9

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

http://www.zen-cart.com/forum/showthread.php?t=119556&highlight=address+match+billing

This thread admits it's there but doesn't address the looping issue. Not sure if hers loops.

http://www.zen-cart.com/forum/showthread.php?t=96976&highlight=address+match+billing

I tried that and blanked out my step 2 check out page.

http://www.zen-cart.com/forum/showthread.php?t=109429&highlight=address+match+billing

No one seems to want to bother answering the question yet...at least you're trying to help. Liz

9 Feb 2009, 4:51 AM

#10

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

well i am sorry i am new as you can see so hope you get help by one of the bigs here, good look

I will help if I can, Winners Design Studio

9 Feb 2009, 5:16 PM

#11

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Re: Need HELP ASAP-Billing & Delivery don't match - downloadable product

Okay, to fix this, I had to go to PayPal IPN - Website Payments Standard and turn off Paypal EC.

But it works now.

So for those looking for the solution, here it is.

Liz