Forums / General Questions / Admin enter orders - for orders by phone

Admin enter orders - for orders by phone

Locked

Views: 1,615

Results 1 to 4 of 4
This thread is locked. New replies are disabled.
10 Feb 2009, 6:01 PM
#1
swamyg1 avatar

swamyg1

Zen Follower

Join Date:
Dec 2008
Location:
San Fran
Posts:
382
Plugin Contributions:
0

Admin enter orders - for orders by phone

We take a lot of phone orders and charge them through a virtual terminal for our merchant processor. I'd much rather be able to enter this info in Admin so we can have it on record, and be able to create a "ghost account" for the customer in admin so we have their billing info on file with the rest of our customers.

I tried looking but couldn't find anything. Please let me know if you have any ideas or suggestions.

10 Feb 2009, 7:43 PM
#2
dbltoe avatar

dbltoe

Totally Zenned

Join Date:
Jan 2004
Location:
N of San Antonio TX
Posts:
9,851
Plugin Contributions:
18

Re: Admin enter orders - for orders by phone

Use the encrypted master password mod.

Shop for or with the customer on line. When they have decided on the item(s) they want, ask for their information and register using their email address they give to you. You ask for and enter their CC data just as if you were the customer on line.

Set up a standard password and tell them to log on later if they wish to change it.

Morning! (insert name of store), may I help you?
Oh, you'd like our new widget? Of course, how many do you need today?
20? fine. Anything else?
Okay can I have your name and address?
Zip Code? Contact Phone Number?
Thank You! And how are we paying for this today?
CC? great! can I have the number on the card? Expiration? CVV?
Did you need this sent to your address? Okay, what is your sister's address?
Okay, let's review. Blah Blah... Is that correct?
Thank you! Your widgets will be shipped today.
By the way, you'll be receiving both a welcome email and an order confirmation. I've set your password to "customer###" (I use their order #) so you can shop on line using your email address and that password. You can change the password the next time you log on or remember that you can call us as well.
If they call and are already a customer, you use their email address and your master password to log on as them and make the order.
I LOVE it! I can sound just like the "big boys":yes:

Need a hand with Zen Cart? Hire the team at myZenCartZone.com for upgrades, repairs, and custom plugins.
Zen Cart Certified hosting at myZenCartHost.com

10 Feb 2009, 7:46 PM
#3
afo avatar

afo

Totally Zenned

Join Date:
Aug 2004
Location:
New York City
Posts:
6,800
Plugin Contributions:
0

Re: Admin enter orders - for orders by phone

Mary Ellen
I came; I saw; I Zenned
Taking over the world... one website at a time
Make sure brain is engaged before putting mouth in gear... or fingers to keyboard.

Holzheimer
Fan Odyssey

10 Feb 2009, 11:48 PM
#4
swamyg1 avatar

swamyg1

Zen Follower

Join Date:
Dec 2008
Location:
San Fran
Posts:
382
Plugin Contributions:
0

Re: Admin enter orders - for orders by phone

This is great info... thanks a lot guys!