Wrong Delivery Info

A customer stated that when she placed an order she put a note in the comment section to send her package to a different address. The invoice that was generated did not show the note so I shipped the package to the "ship to" information that she provided. I also explained to her that she could have used the "change address" for a different delivery address at the time of checkout. The only note I could find was on the "Thanks For Shopping With Us Today" generated notice that the customer receives. Am I correct in thinking then that when a customer sends a note with an order it will not be transferred automatically to the sales invoice? In my Customer Info section I plainly state that it is the customers responsibility to provide the correct delivery information. Apparently this customer has a UPS address (the one I used) and a PO Box for USPS. I use USPS for my shipments.

Not sure if this is the correct place to be posting this, but Thanks for any help.
Carol

The "comments" field is ported in to your order screen, packing slip and invoice by default.

I am assuming you are shipping from the email? or your cart has been edited to not include this.

~Melanie

Hi, I use the invoice to fill my orders but I did find a "edit" button that showed the note finally. Where would I go to change this info to reflect this field on the invoice?

Thank You:)
Carol