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Create Account Form Blank after Submit

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1 Mar 2009, 8:50 AM
#1
vitalbodies avatar

vitalbodies

New Zenner

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Create Account Form Blank after Submit

I am getting the - Create Account Form Blank after Submit - error.
I read a number of posts on this.
I saw drBytes page about BLANK PAGE and tried the PHP enable_error_logging.php but no log file in the cache showed up while the cache was writable.
Just to be clear, the problem is not that the page is blank, but the form info that the customer added is gone after they click SUBMIT and the customer account is NOT created.
The customer does NOT get added to the where you can see them in the admin.

The page in question is this one: /index.php?main_page=create_account
https://www.vitalbodies.com/zen-cart/index.php?main_page=create_account

DETAILS:
Zen Cart 1.3.8a
Database Patch Level: 1.3.8
PHP Version: 5.2.6 (Zend: 2.2.0)

DrBytes blank page post: http://www.zen-cart.com/forum/announcement.php?f=128&a=12

1 Mar 2009, 9:10 AM
#2
vitalbodies avatar

vitalbodies

New Zenner

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Re: Create Account Form Blank after Submit

An attempt to write this more clearly:
If a new customer adds something like a futon cover to the cart and attempts to check out then they fill out the CREATE ACCOUNT form and click SUBMIT...

...The form then goes blank (the page is not blank) and the customer account is not created. If they try to log in they get a security error.

The shop owner using the admin panel does not see the shoppers new account created.

BACKGROUND: The cart worked fine last we knew and a customer brought this to our attention.

The generic page in question is this one: /index.php?main_page=create_account
The actual page:
https://www.vitalbodies.com/zen-cart...create_account

DETAILS:
Zen Cart 1.3.8a
Database Patch Level: 1.3.8
PHP Version: 5.2.6 (Zend: 2.2.0)

DrBytes blank page post: http://www.zen-cart.com/forum/announ...php?f=128&a=12

1 Mar 2009, 9:15 AM
#3
marg avatar

marg

Totally Zenned

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Mar 2004
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Re: Create Account Form Blank after Submit

What contributions have you installed?

1 Mar 2009, 9:20 AM
#4
vitalbodies avatar

vitalbodies

New Zenner

Join Date:
Mar 2006
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Re: Create Account Form Blank after Submit

Marg:

What contributions have you installed?
Thank you for repyling...
Not sure, how would I know that?
I do remember patching the database quite some time back.
The cart was installed on a server, then some time later updated then moved to a new server.
Was working as far as we could tell. No changes made on our side in quite some time.

1 Mar 2009, 9:28 AM
#5
vitalbodies avatar

vitalbodies

New Zenner

Join Date:
Mar 2006
Posts:
5
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Re: Create Account Form Blank after Submit

That 7 minute limit to edit is lethal...
Paypal IPN is the last thing I remember changing.

Does the file write to something that I should check to see if that is writable?

1 Mar 2009, 1:55 PM
#6
stevesh avatar

stevesh

Black Belt

Join Date:
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Lansing, Michigan USA
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Re: Create Account Form Blank after Submit

This might help if you haven't seen it already.

https://www.zen-cart.com/tutorials/index.php?article=312

Also, there are lots of threads dealing with this and similar problems (search for "security error"). Some require changes by your host to fix.