Paypal "item Name" Problem in paypal reports

the problem i am having is that when somehitng is purchased from my website and i go into the monthly reports for paypal i cannot see the item name in the reports.

For e.g from my ebay account the item listed is hown in the item name in the monthly reports

on my paypal setup item name does show the customer orders, but not in the monthly reports on paypal.

This is not just the monthly reports is doesn't show on, it doesn't show on any of the paypal reports.

i have noticed that in my item purchase notification emails all i get in the description is the "SmartBuyerUK Purchase"

this is on all the item descriptions

this is my site

https://www.smartbuyeruk.com

If you want detailed line-item invoices in PayPal, then turn off the Website Payments Standard(IPN) module, and enable Express Checkout.

DrByte:

If you want detailed line-item invoices in PayPal, then turn off the Website Payments Standard(IPN) module, and enable Express Checkout.
i have both running for both types of customers therefore dotn wnat to take IPN out

i rang my host jsweb they said i can use it under the new 1.38 upgrade?

also in my emails that are payment notifications i cannot see what they have purcahsed all i see is "smartbuyer uk purchase" and not the actual item name

r4fdud:

also in my emails that are payment notifications i cannot see what they have purcahsed all i see is "smartbuyer uk purchase" and not the actual item name
Exactly as I said earlier ...
The Standard/IPN module treats the order as a payment receipt, not as a detailed per-item order invoice. The invoice is at your store for them to reference if needed.
If you want it to show detailed line-item listings of all products in the purchase, use Express Checkout instead.

i am aware of the fact that i can see the item name in the store

but at the end of each month i have to make monthly financial summary of all items sold. sometimes in the 1000s , therefore i need this information for stock take, to be posted into my paypal account for the reports.
even expresss checkout user's item names do not show up in the paypal reports.

actually i have rechecked and i am only using express checkout and still the problem persists

I'm not sure what reports you're referring to. If you're referring to inventory reports for products you sell from ebay or your PayPal store, I'm sorry, but that information comes from PayPal's database, not from Zen Cart.

Your customer receipts for Express Checkout purchases will show individual products (as long as there are no discounts applied to the order).

r4fdud:

actually i have rechecked and i am only using express checkout and still the problem persists
And ... if you're getting receipts that say "smartbuyer uk purchase", those were paid using IPN/Standard, and NOT via Express Checkout.

DrByte:

Exactly as I said earlier ...
The Standard/IPN module treats the order as a payment receipt, not as a detailed per-item order invoice. The invoice is at your store for them to reference if needed.
If you want it to show detailed line-item listings of all products in the purchase, use Express Checkout instead.

DrByte:

I'm not sure what reports you're referring to. If you're referring to inventory reports for products you sell from ebay or your PayPal store, I'm sorry, but that information comes from PayPal's database, not from Zen Cart.

Your customer receipts for Express Checkout purchases will show individual products (as long as there are no discounts applied to the order).

if the price of each item price , name and address can be displayed through paypal am sure the item name can be too.. its a matter of posting this information which can be seen in teh paypal paymetn from my store but this is not posted to paypal and its correct field.

the reports dont show the item name and even simple account inventory do not also show it in paypal.

DrByte:

And ... if you're getting receipts that say "smartbuyer uk purchase", those were paid using IPN/Standard, and NOT via Express Checkout.

i have ran both types of payments express and IPN individually and received paymtens from both individually and still it does not display the item

Well ... the NAME is set to the product's name, the NUMBER is set to the product's Model Number, the QTY is set to the quantity of that item being ordered.
I'm not sure how else you want the information to be submitted ... when it's all being submitted exactly as PayPal's API documentation specifies.

am not getting any of them

ok why do i see smartbuyer uk purchase when in my store i see the actually item being ordered? and why isn't this information posted into paypal so that the item name in paypal has this same information

As I've said before, if you're using the Website Payments Standard/IPN module, you will see "{storename} Purchase" as the description on the PayPal end.
If you're using Express Checkout and don't have discounts applied to the order, then you'll see the actual name/model/qty of the items on the PayPal end.

Could it be that you've got both installed and you're selecting the IPN module for your payments?
Also, changing from one module to the other will not affect all prior orders placed ... it only affects new orders moving forward.

ok i am running the Express checkout module without discounts. and have already received payments i will wait till 2mro as the reports arenn't readily available at the moment with the latest transactions

whati can see in each of the payments in pay the QTY and item so yes it must be getting posted to paypal but not onto the reports

r4fdud:

ok i am running the Express checkout module without discounts. and have already received payments i will wait till 2mro as the reports arenn't readily available at the moment with the latest transactions

whati can see in each of the payments in pay the QTY and item so yes it must be getting posted to paypal but not onto the reports

still no joy!

can anyone help please

From what I can tell from this angle, it seems you're trying to report on data in eBay and PayPal's store ... and expecting that somehow your data from yet another completely separate store is somehow supposed to be magically linked into that other inventory system and, apparently it doesn't work that way.

So, either there is a discrepancy in how you've set up the product names and numbers in your Zen Cart store vs the inventory items in your eBay/PayPal store, or ... PayPal just doesn't link the two together even though the information is submitted with the transactions.

Sounds like you need to do some digging with PayPal tech support about whether what you're asking for is even something they offer.

DrByte:

From what I can tell from this angle, it seems you're trying to report on data in eBay and PayPal's store ... and expecting that somehow your data from yet another completely separate store is somehow supposed to be magically linked into that other inventory system and, apparently it doesn't work that way.

So, either there is a discrepancy in how you've set up the product names and numbers in your Zen Cart store vs the inventory items in your eBay/PayPal store, or ... PayPal just doesn't link the two together even though the information is submitted with the transactions.

Sounds like you need to do some digging with PayPal tech support about whether what you're asking for is even something they offer.

yes that is exactly what i was trying to do all day
but the buggers are to busy.

i dont have to setup anything within ebay to get this done as its comes automatically from them.

Am not asking for magic all i was asking was whether the item names do get transferred into paypal and whether there was a way. if ebay item names can do it why can't zen carts? i didn't have to set anything up in ebay or paypal to do this.

r4fdud:

i dont have to setup anything within ebay to get this done as its comes automatically from them.
Well, given that PayPal is owned by eBay, I'm not surprised.
r4fdud:

Am not asking for magic all i was asking was whether the item names do get transferred into paypal and whether there was a way. if ebay item names can do it why can't zen carts? i didn't have to set anything up in ebay or paypal to do this.
Well, using Express Checkout, the Zen Cart product name and model number are passed on to PayPal.
What PayPal does with it from there is something outside our control.
PayPal will have to speak to how they use that information and whether it can be tied to your eBay inventory data.