Must have a PayPal account?

5 Mar 2009, 7:47 AM

#1

New Zenner

Join Date:: Feb 2009
Location:: Pattaya City, Thailand
Posts:: 14
Plugin Contributions:: 0

Must have a PayPal account?

Firstly I apologise for asking a question that I have seen answered before and has several mentions in tutorials/FAQ. However none of the answers seem to be working for me.
I am a new Zencart user and have recently got to the stage where I can now start testing to see if it actually works. The problem is that during testing, whenever I try to checkout a product I am taken to a screen that demands I sign up for Paypal. On this screen there is no option to pay by credit card without having a Paypal account.
I have seen answers to this question saying that you have to have "PayPal Account Optional" turned on within "Website Payment Preferences", which I have, and also that the account has to be verified, which it is. Does anyone have any idea what I am doing wrong? My "store" is based in Thailand - could that be the problem?
I am using Zencart v1.3.8a.
Thanks in advance for any help you can give.

5 Mar 2009, 9:59 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Must have a PayPal account?

Clear your browser cookies and you'll see what your customers will see if they've never logged into PayPal from their browser before.

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Mar 2009, 1:07 PM

#3

mprough

Totally Zenned

Join Date:: Nov 2007
Location:: Woodbine, Georgia, United States
Posts:: 4,326
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Re: Must have a PayPal account?

PayPal >> Profile >> Website Payment Preferences >> PayPal Account Optional to "ON"

~Melanie

PRO-Webs, Inc. since 2003

6 Mar 2009, 2:22 AM

#4

blueroomhermit

New Zenner

Join Date:: Feb 2009
Location:: Pattaya City, Thailand
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Re: Must have a PayPal account?

mprough:

PayPal >> Profile >> Website Payment Preferences >> PayPal Account Optional to "ON"

~Melanie

Thanks so much for taking the time to reply Melanie. I did say in my original post however that I do already have that setting turned on.
If you have any other suggestions I would really appreciate it - this is driving me nuts!

6 Mar 2009, 2:25 AM

#5

drbyte

Sensei

Join Date:: Jan 2004
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Re: Must have a PayPal account?

What happened when you cleared your browser cookies?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

6 Mar 2009, 2:33 AM

#6

blueroomhermit

New Zenner

Join Date:: Feb 2009
Location:: Pattaya City, Thailand
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Re: Must have a PayPal account?

Hi Dr Byte and really appreciate your help. Your suggestion does indeed now take me to a different, now "split screen". However the split is: give your "Create a Paypal Account" details or give your "Already Have a Paypal Account" details. There appears to be no option to pay by credit card without first having or creating a Paypal account? See attachment for an image of the screen I get to.
Any further suggestions would be most welcome.

6 Mar 2009, 2:35 AM

#7

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Must have a PayPal account?

Are you using Express Checkout?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

6 Mar 2009, 2:47 AM

#8

blueroomhermit

New Zenner

Join Date:: Feb 2009
Location:: Pattaya City, Thailand
Posts:: 14
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Re: Must have a PayPal account?

No - perhaps I should be?
In the "Payment Module" all I have installed in "PayPal IPN - Web Payments Standard".

6 Mar 2009, 3:00 AM

#9

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Must have a PayPal account?

Express Checkout may require that the customer have a PayPal account if they live in certain parts of the world. More and more regions are more flexible as PayPal continues to work with localized banking organizations.

Website Payments Standard does not require that the customer have a PayPal account ... in several geographic regions. However, there are some regions where an account is required. You'll have to contact PayPal to see if there's a way to change that for your customers. There's nothing we can do on this end.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

6 Mar 2009, 6:41 AM

#10

blueroomhermit

New Zenner

Join Date:: Feb 2009
Location:: Pattaya City, Thailand
Posts:: 14
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Re: Must have a PayPal account?

Thanks again Dr Byte.

Is it safe to say then as the vast majority of our customers would not be ordering from Thailand, but from USA, Europe and Australia that they would in fact see the correct page and not be asked to make a Paypal account?

6 Mar 2009, 6:41 AM

#11

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Must have a PayPal account?

That's my understanding, yes.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

7 Mar 2009, 2:29 AM

#12

blueroomhermit

New Zenner

Join Date:: Feb 2009
Location:: Pattaya City, Thailand
Posts:: 14
Plugin Contributions:: 0

Re: Must have a PayPal account?

OK, thanks again for all your help.:clap: