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Paypal transaction completed, no order in admin

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6 Mar 2009, 4:07 PM
#1
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Paypal transaction completed, no order in admin

I am trying to finalize the shopping cart and am having issues with the payment showing completed through paypal, but does not show up on the zencart admin page as an order. This was working last week. I was having FREESHIPPING module issues and changed all items to free shipping. Now I can get the transaction completed (paid), but I don't know what they ordered and I don't believe that the order was completed as the inventory did not change.

I read through all of the most recent posts regarding this topic. Installed the ipncheck.php and ran it. Received the following response:

IPNCHECK.PHP - Version 1.0

IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443

IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY

Script finished.

There were some other similar posts in November about Paypal issues, but I don't believe that this is the same.

Any recommendations?

Thanks
David

6 Mar 2009, 4:10 PM
#2
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Re: Paypal transaction completed, no order in admin

I apologize...I am using the Website Payments Standard module...

Any help would still be appreciated, but I think this needs to be in a different thread...

Sorry again..

David

7 Mar 2009, 1:50 AM
#3
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licentious

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Re: Paypal transaction completed, no order in admin

I am having the same problem, have also completed the testing, all Ok. I'm at a complete loss about what has caused this.

7 Mar 2009, 8:39 AM
#4
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Re: Paypal transaction completed, no order in admin

Both of you, click the "Reply" button below, and ANSWER THE DARN QUESTIONS listed there!!!!!!!!!!!!!!!
How hard is it ... really ... to do that?

THEN ... click on this link and follow all the troubleshooting tips, including the logging-to-file, and then come back and post your log files.
http://www.zen-cart.com/wiki/index.php/PayPal

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Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

7 Mar 2009, 9:15 AM
#5
ryk avatar

ryk

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Re: Paypal transaction completed, no order in admin

Umm - ah... morning sir.

On behalf of these two noobies - what questions when you click the Reply button?

Development Manager @ JSWeb Ltd - suppliers of Applepay/Googlepay for Zencart
20 years with Zencart !

7 Mar 2009, 9:37 AM
#6
drbyte avatar

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Re: Paypal transaction completed, no order in admin

These ones, which appear when making a new thread (for everyone), and when making a reply (if you have less than 1500 posts):

NOTE: When making a post, be sure to include relevant information such as:

* What version of Zen Cart are you using?
* Has your site been upgraded? When? From what version(s)?
* What addons have you installed? When?
* In what ways is your site customized or different from a brand new uncustomized install?
* If you're encountering display/layout problems, post your site URL* so it can be seen in action.
* If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL).
* HAVE YOU LOOKED IN THE FAQ AREA for answers to your question? (ie: a search for your error message or what you want to edit/change, etc)
* Have you searched the FORUM for your error message or for answers to the question you're asking?
* WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?
* If this is your first store, have you tested all aspects of transactions before going live? 

*NOTE: Search engines index this Zen Cart™ support site very quickly. Posting your URL will cause your site and your post to show up in search engines. If you want to prevent that, put spaces between each letter of the domain name in your URL.

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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

7 Mar 2009, 9:55 AM
#7
ryk avatar

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Re: Paypal transaction completed, no order in admin

Ahh! It's the 1500 that caused my confusion! :D

Development Manager @ JSWeb Ltd - suppliers of Applepay/Googlepay for Zencart
20 years with Zencart !

8 Mar 2009, 4:25 AM
#8
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licentious

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Re: Paypal transaction completed, no order in admin

Problem fixed, I completely removed Paypay Module and re-installed all files including IPN.

Still not sure what created error as store was a fresh install of ZC-1.3.8

Sorry for the trouble, I'll make sure I include complete details of my store next time I have to post. We live and learn :blush:

Thank you