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Changed servers, can't modify certain things in admin?

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12 Mar 2009, 3:22 AM
#1
patiolanterns avatar

patiolanterns

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Changed servers, can't modify certain things in admin?

Before I try to explain the situation, I have spent several days trying to find an answer to this problem, the closest I have come was asked back in April/08 with no response.

I have changed hosting companies and of course, servers.

After moving everything, changing the configuration files, and even ran the Cache Fix as well.

The only problems that I seem to be having is in the admin side of the site:
Under the Configuration tab, My Store, some items are editable, but others that I click on to change disappear (the right box next to the blue triangle physically goes away).
Even the modules, etc. can't be changed.

The Paypal IPN is not listed, but is working fine???
If I hit the edit button, that box with all the information in it disappears as well, so I can't make changes, if I wanted to.

I have tried several CHMOD changes to the admin folder with no success either.

I am at my whits end here, the site is working and accepting orders through Paypal, so, I am afraid to do too much more to the files, thinking I may crash it for good.

Any ideas? Anyone?

Site url is http://www.nlpoker.ca

Server Information
Server Host: bhblinvm08 (64.15.66.211) Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.18.8 Database: MySQL 5.0.67
Server Date: 03/11/2009 23:12:38 Database Date: 03/11/2009 23:12:38
Server Up Time: 23:12:38 up 10 days, 22:12, 0 users, load average: 0.14, 0.19, 0.08 HTTP Server: Apache
PHP Version: 5.2.8 (Zend: 2.2.0) PHP Memory Limit: 128M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 20M POST Max Size: 15M
Database Data Size: 3,470 kB Database Index Size: 494 kB

Zen Cart 1.3.8a
Database Patch Level: 1.3.8

12 Mar 2009, 4:17 AM
#2
coolcarpartsonline avatar

coolcarpartsonline

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Re: Changed servers, can't modify certain things in admin?

If you transfer from one server to another all you need to do is copy the database tables to the new server, Upload all your site files to the new server. Then you need to edit 2 files:
includes/configure.php and admin/includes/configure.php
Make sure the permissions are set to write or 644.
That is all you need to do. Your server seems to be up-to-date.

12 Mar 2009, 4:53 AM
#3
patiolanterns avatar

patiolanterns

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Re: Changed servers, can't modify certain things in admin?

No disrespect, but, I have done the changeover of servers less than 3 months ago with no problems.

But for some starnge reason, this changeover is causing me headaches.

I'm going to do another complete install, see what happens

12 Mar 2009, 6:45 AM
#5
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patiolanterns

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Re: Changed servers, can't modify certain things in admin?

I just did a full re-install, did the config changes, database install.
Everything is the same, no other problems than the ones reported above.

I also ran the fix_cache_key as well, with this result.
Cache Settings Synchronization Tool
Recommendations
Possible appropriate cache directory for your site is: /home/clients/nlpoker.ca/httpdocs/cache

Actual Information
Read DIR_FS_SQL_CACHE from configure.php: /home/clients/nlpoker.ca/httpdocs/cache
Found SESSION_WRITE_DIRECTORY in database: /home/nlpoker/public_html/cache

Now synchronizing...
Database now contains the following SESSION_WRITE_DIRECTORY: /home/clients/nlpoker.ca/httpdocs/cache

Finished.

Security
PLEASE DELETE THIS FILE FROM YOUR SERVER NOW!!
Removing this file (fix_cache_key.php) from your server protects you from would-be hackers/predators who might seek to compromise your server.

I don't beleive the files are corrupt?
I did a side by side check with the database files along with my files, everything looks fine?

I'm totally lost!

12 Mar 2009, 7:40 AM
#6
drbyte avatar

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Re: Changed servers, can't modify certain things in admin?

patiolanterns:

The only problems that I seem to be having is in the admin side of the site:
Under the Configuration tab, My Store, some items are editable, but others that I click on to change disappear (the right box next to the blue triangle physically goes away).
Even the modules, etc. can't be changed.

The Paypal IPN is not listed, but is working fine???
If I hit the edit button, that box with all the information in it disappears as well, so I can't make changes, if I wanted to.
You seem to focused on using words that say "can't modify certain things in admin". But it's not clear what the real symptoms are.

Are you saying that you're getting unexpected "blank" parts of the page? If so, then you probably have some PHP errors typically caused by FTP upload issues or by missing/damaged files.
Related FAQ with link to debug utility: https://www.zen-cart.com/tutorials/index.php?article=82

12 Mar 2009, 7:33 PM
#7
patiolanterns avatar

patiolanterns

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Re: Changed servers, can't modify certain things in admin?

I apologize for not being clearer with my explanation.

I have taken screenshots to show you what is happening, or in this case, what is not happening.

The first is the Store Name, which I CAN modify ```
http://www.nlpoker.ca/images/canmodify1.jpg


The second is the Store Owner, which I CAN modify```
http://www.nlpoker.ca/images/canmodify2.jpg

This last screenshot shows the Display Prices with Tax category, notice the box to the left for editing etc. has disappeared, thereby, making it NOT modifiable!!!```
http://www.nlpoker.ca/images/cannotmodify1.jpg


This is what is happening throughout the admin section, certain things I am able to change, some I am not.
The one that is worrying me, is the Paypal IPN, when I click on that one, it doesn't list all the information, although I know it is working fine, if I click edit, it disappears like the others.
I hope this clarifies what is happening.
Thank You
12 Mar 2009, 8:57 PM
#8
drbyte avatar

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Re: Changed servers, can't modify certain things in admin?

patiolanterns:

The one that is worrying me, is the Paypal IPN, when I click on that one, it doesn't list all the information, although I know it is working fine, if I click edit, it disappears like the others.
What do you mean by "it doesn't list all the information"?
Does it list "some" but not "all"? Or just skips the right-hand sidebox altogether?

12 Mar 2009, 9:07 PM
#9
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Re: Changed servers, can't modify certain things in admin?

Your first 2 screenshots show/have "display prices with tax"
while not normal your 3rd has no right hand options listed for anything???

12 Mar 2009, 10:14 PM
#10
drbyte avatar

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Re: Changed servers, can't modify certain things in admin?

kobra:

Your first 2 screenshots show/have "display prices with tax"
while not normal your 3rd has no right hand options listed for anything???
Yes, that's what they were saying.

13 Mar 2009, 12:24 AM
#11
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Re: Changed servers, can't modify certain things in admin?

DrByte:

Yes, that's what they were saying.
Not exactly how I read it as they stated "Display Prices with Tax" is NOT modifiable but they could have been selected earlier...
Definately not normal though

13 Mar 2009, 1:06 AM
#12
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patiolanterns

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Re: Changed servers, can't modify certain things in admin?

Here are some screenshots of the Paypal IPN issue.
The first has the remove/edit portion, none of the current information is listed there like the PDT Token (Payment Data Transfer), if I remember correctly, all this info should be listed there, correct?

Now, if I click edit, the whole right side information disappears, and I can't edit anything? (note:The Paypal IPN is working correctly, even though the info is not showing up on the previous screen)

Thanks for your help, it is very much appreciated!

13 Mar 2009, 3:38 AM
#13
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Re: Changed servers, can't modify certain things in admin?

Try another browser if this is in IE then try FireFox to see if you see the same thing.
If so, the quick fix is to reload at least your admin files...
The long way is to initiate the debug module to attempt to determine what is at fault -
http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=860

13 Mar 2009, 8:11 AM
#14
drbyte avatar

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Re: Changed servers, can't modify certain things in admin?

I'm guessing that something's busted in relation to the various functions that draw the pulldown or radio-button options on the configuration/modules screen in that sidebar.
That could mean something corrupt with one or more of your /admin/includes/functions/*.php files, or worse, perhaps you did a global search-and-replace on your .SQL database file while you were switching servers and wrongly replaced all "zen_" references with blank, hoping to only rename your tables ... and instead corrupted all kinds of things.

Have you compared all the files on your new server against all the files on your old server?

The debug utility mentioned above is always a handy tool when the PHP seems to be halting execution without explanation, such as is the case when the admin sidebars aren't being drawn.

16 Mar 2009, 1:12 AM
#15
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Re: Changed servers, can't modify certain things in admin?

Just to jump in here, I am the other half of NLPoker.

It seems, in the module side, if you delete then reinstall the module you can then edit it, but that is not possible to do on the store config. side.

Hope this helps.

16 Mar 2009, 4:18 AM
#16
drbyte avatar

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Re: Changed servers, can't modify certain things in admin?

It just confirms the problem to be what I explained and the same resolution applies.