Google checkout order notification failing

Hi everyone,
I use Zencart 3.8.1. I recently change my domain name and reconfigured the two config page. Now everything work fine except that I keep have a google order notification failure.

I have changed the url adress in google setting to match my new domain name but I keep getting the same mesage.

Please help. :frusty: :cry:

my new domain name is http://www.cheapvoip-calls.com/my_shop/

Thanks for you help

mmambou:

Hi everyone,
I use Zencart 3.8.1. I recently change my domain name and reconfigured the two config page. Now everything work fine except that I keep have a google order notification failure.

I have changed the url adress in google setting to match my new domain name but I keep getting the same mesage.

Please help. :frusty: :cry:

my new domain name is http://www.cheapvoip-calls.com/my_shop/

Thanks for you help

You entered "https://www.cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php" for the URL right? The connection works. What are the exact messages? Are they from your admin or from Google?

chain_man:

You entered "https://www.cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php" for the URL right? The connection works. What are the exact messages? Are they from your admin or from Google?

Yes I entered https://www.cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php
The exat message i received is this:

Hello ,

We've made several unsuccessful attempts to send order notifications to your notification callback URL, https://www.cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php As a result, you aren't receiving order status, risk, or other notifications.

To help you identify the issue with your callback URL, please review the errors we encountered while sending notifications to you. To review this error information:

Sign in to Google Checkout.
Click on the Tools tab.
Click Integration Console.
Error messages will appear under 'Integration Issues.' If necessary, you can also update your callback URL in the 'API callback URL' box on the same page.

For more information about receiving notifications via the notification API, visit ******

After I visited the Integration console in my google account: This is the code:

We encountered an error trying to access your server at https://cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php -- the error we got is Send failed with code: 401. Response body was: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>401 Authorization Required</TITLE> </HEAD><BODY> <H1>Authorization Required</H1> This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.<P> <P>Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. </BODY></HTML>

Thanks for your answer

mmambou:

Yes I entered https://www.cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php
The exat message i received is this:

Hello ,

We've made several unsuccessful attempts to send order notifications to your notification callback URL, https://www.cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php As a result, you aren't receiving order status, risk, or other notifications.

To help you identify the issue with your callback URL, please review the errors we encountered while sending notifications to you. To review this error information:

Sign in to Google Checkout.
Click on the Tools tab.
Click Integration Console.
Error messages will appear under 'Integration Issues.' If necessary, you can also update your callback URL in the 'API callback URL' box on the same page.

For more information about receiving notifications via the notification API, visit ******

After I visited the Integration console in my google account: This is the code:

We encountered an error trying to access your server at https://cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php -- the error we got is Send failed with code: 401. Response body was: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>401 Authorization Required</TITLE> </HEAD><BODY> <H1>Authorization Required</H1> This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.<P> <P>Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. </BODY></HTML>

Thanks for your answer

It appears that you may have entered your id and password incorrectly in your admin page for GCO. Be sure you have the production id and password. It is different from the sandbox pair. Another thing that could happen it that an extra space gets added to the end of one or the other when you copy and paste from Google. Check for a space on the end of your admin entries and remove it if it's there.

chain_man:

It appears that you may have entered your id and password incorrectly in your admin page for GCO. Be sure you have the production id and password. It is different from the sandbox pair. Another thing that could happen it that an extra space gets added to the end of one or the other when you copy and paste from Google. Check for a space on the end of your admin entries and remove it if it's there.

Hi,
I do not know what ID you are referring to. Everyting was working perfectly fine intil I decided to change my domain name.
After I changed my domain name, I moved my file also and i located the two config file and rename them to match my new domain name.
What should I have done else? do you think the permission set on the config file may be the problem?

Thanks

mmambou:

Hi,
I do not know what ID you are referring to. Everyting was working perfectly fine intil I decided to change my domain name.
After I changed my domain name, I moved my file also and i located the two config file and rename them to match my new domain name.
What should I have done else? do you think the permission set on the config file may be the problem?

Thanks

I forgot that your problem started with you changing your domain name... You might check with Google support to see if you have to make any other changes to your GCO account, like change email, ip or something... Evidently Google does not associate your information from zen with your Google account. You may end up having to create a new account. Or not...

If it were permissions on your config files, you would usually get a big red message accross the top of your site.

Actually I too am having the same exact problem, except I have NOT changed any domain information.

I am using Zen Cart 1.3.8 and I keep getting emails from Google stating that "order notification failed."

In my integration console, I have a long error message very similar to the other poster, and within that error message it says, "401 Unauthorized for [MY SECURE SERVER PATH]/googlecheckout/responsehandler.php The requested page requires authentication." When I try to navigate to that page in my browser, I get a login box -- I don't know if that is expected behavior, but it doesn't seem right.

My Merchant and Sandbox ID/key pairs are all correct in the Google Checkout payment module (I checked, there are no spaces!!).

It seems to do this whether I set up GCO to use an HTML or an XML response. The only other thing I can think of is the .htaccess mode in the GCO module of Zen Cart store admin (??). I don't really understand how that part works.

I had the same problem. to solve it i had to configure the htaccess try that if you do not know how post another reply and i will get bact to you

My .htaccess file is configured (always has been). Here is what it contains:

AuthName "Google Checkout Basic Authentication"
AuthType Basic
AuthUserFile [my home directory]/googlecheckout/.htpasswd
Require valid-user

singer74:

My .htaccess file is configured (always has been). Here is what it contains:

AuthName "Google Checkout Basic Authentication"
AuthType Basic
AuthUserFile [my home directory]/googlecheckout/.htpasswd
Require valid-user

Are you setting GC for the first time or it has been working before?
Also did you made any change recently?

I'm setting up GC for the first time, and have been working on it for a couple months or so... and it has always done this. It seems to happen no matter what settings I use -- I've tried setting Google to use HTML pairs, I've tried setting it for XML, and I've changed the GCO module to work with .htaccess and without. No matter what I do (so far) I keep getting the same old error.

I found the following in the Google Checkout Merchant Help (http://checkout.google.com/support/sell/bin/static.py?page=troubleshooter.cs&problem=integration_errors&selected=integration_errors&ctx=integration_errors_integration_errors_77777%29:

"Error Message:
Bad username/password

**You'll receive this message if: **
There's an error with the basic authentication in your XML post header

Solution:
Make sure the Merchant Key in your shopping cart matches the Merchant Key given by Google Checkout. Remove extra white spaces surrounding the Merchant Key."

Is there a way to test (and see) what data Google is sending back to the responsehandler.php page??

I have the same problem. Today I purchased a SSL certificate and my website is working fine. I did this investment tired to receive by email the message We've made several unsuccessful attempts...."

Now... I receive the same email again!!!! ... The "Integration Issue detail is.. We encountered an error trying to access your server at https://www.ohmyicons.com/googlecheckout/responsehandler.php -- the error we got is Send failed with code: 500.

Any of you can help me with this? thanks!!!