jazzah:
Hi Rod, I have upgraded without any problems (Am I jinxing myself typing this!)
Nah. Upgrades are easy, and if you do mess it up you would know immediately.
jazzah:
I also investigated the insurance/registered post scripts you replied with and decided to go with disabling regular parcel post for parcels. However there is still one dilemma, How can we force customers who are purchasing over teh $100 insurance level of registered post so that they have to pay for registered AND insured post? Otherwise the insurance provided with Registered post wont cover all of the purchase.
The quotes for insured items include the registered post costs, so if/when the regular parcels are disabled, the only quote provided will/should be either the registered post (which includes up to $100 insurance), OR if the value is over $100, the insured post, which includes the required $2.95 registration fee.
If for some reason yours is behaing differently then it is probably a bug that got introduced somewhere along the line.
jazzah:
sick and tired of people complaining of not receiving parcels, not allowing enough time etc etc and we cant track regular post.
Last month a customer was threatening us with their lawyers! They chose regular post, not us!
Cheers
Jazzah
Although regular post can't be tracked, what we used to do (when we were heaviliy into sales) was to ensure we kept records (and postal reciepts) for all sales, so if there was ever any problem at least we had something to show the customer that we posted an item weighing XXXgms on the day we said we did, and to their postcode - No, it didn't solve the problem of missing parcels, but it did increase the 'mood' of the customers in that it left very little doubt that it DID go missing in the mail, rather than never posted at all. Needless to say, if the destination postcode is in a capital city then this proof isn't as compelling, but I think it the nature of eCommerce that most of our sales were NOT to capital cities, but more likely to be country sales, where they don't have the same physical shoppong facilities.. All generally speaking of course.
Meanwhile, I also suggest that you ensure you place a claim for each missing item, no matter how large or small, because the more items reported missing, the sooner they are likely to find the thief doing it.
Mail going astray occasionally is to be expected for all manner of reasons, but if it is consitantly going missing to/from certain destinations you can be sure it is the work of an isolated employee/contractor, and THIS is where you should be venting your frustrations, rather than at your customers for choosing non trackable shipping methods.
ANYWAY, sorry about the rant, and hopefully you now realise you don't need to worry about registration AND insurance, because the insurance quotes already include the registration fees. :-)
OTOH, if I have misunderstood your question/problem please try again (I can be slow on the uptake at times).
Cheers
Rod
