ozpost shipping module

Hi Rod, We have just noticed the following
Temporary Quote Error. Static rates currently apply (or try again later).
Server#1 Error: name lookup timed out
Server#2 Error: name lookup timed out:

is showing on the postage page of our site when checking out

and this is showing when I click on the ozpost module in admin. We are due for renewing our subscription, in fact just paid for an extra month to tide us over to pay for a year. Would that be affecting it?

cURL communication ERROR: name lookup timed out cURL communication ERROR: name lookup timed out Unable to connect to Ozpost servers

Thanks
Jazzah
Long time user!!

All good now, I thought I had til tomorrow to renew, you were a day ahead! Thanks

jazzah:

Hi Rod, We have just noticed the following
Temporary Quote Error. Static rates currently apply (or try again later).
Server#1 Error: name lookup timed out
Server#2 Error: name lookup timed out:

This appears to be a DNS error. Very unusual. If you happen to be with Telstra try resetting your modem.

It could also be just a temporary glitch somewhere that should resolve itself within a few minutes.

Cheers
Rod

jazzah:

All good now, I thought I had til tomorrow to renew, you were a day ahead! Thanks

Oh, OK. I sent my prev reply before I saw this one.

Yes, you did have another day before your subscription expired, but even if it had expired our servers would NOT prevent your store from connecting to them. It is essential that our servers are accessible to all users regardless of subscription status, otherwise there wouldn't be the feedback to the store to inform what the problem is.

Cheers
Rod

Hi Rod,

I'm getting an error message appear at the top in the Zen Admin Window

"Unable to connect to Ozpost server"

I'm using 2.0.9.
Yes, its an older version, but as you may recall, I have heavily edited it for our use, thus I am hesitant to update, as its still (seems to be) working fine and producing correct rates.

I just renewed the subscription as it was due a month ago. I hadn't checked it for a while as I had not had any issues.

I don't recall getting a reminder. Are we supposed to get a reminder, or is the onus on us to check ?

Also one minor issue, the Remaining Days in Admin, states Read Only, but I can edit it. I changed to 365 the other day when I updated, and it's still showing 365 today.

Thanks,
Mike

Mike_Dean:

I'm getting an error message appear at the top in the Zen Admin Window
"Unable to connect to Ozpost server"
I'm using 2.0.9.

It is hard determine a great deal from this error message, other than there is/was apparently a problem connecting to the server.

Mike_Dean:

Yes, its an older version, but as you may recall, I have heavily edited it for our use, thus I am hesitant to update,

My memory doesn't extend to recalling what the edits were that you needed to make. I thought I'd been very good at implementing useful customisations into the core code.

Mike_Dean:

as its still (seems to be) working fine and producing correct rates.

Curious. This is suggesting that whatever the cause, it is somewhat intermittent.

Mike_Dean:

I don't recall getting a reminder. Are we supposed to get a reminder, or is the onus on us to check ?

Versions 2.1.0 and later will generate email remainders (from your own store). With older version the onus is on you to check (although when I have seen these coming up for renewal I have been manually sending reminders).

Mike_Dean:

Also one minor issue, the Remaining Days in Admin, states Read Only, but I can edit it. I changed to 365 the other day when I updated, and it's still showing 365 today.

That field is editable, but the data will be updated/overwritten the next time the store connects to the server (while in the admin panel).

There have been a few DNS issues reported lately, so I suspect your problem may be related. If it hasn't resolved itself by now I would suggest that you try editing the main ozpost.php file, find the line
$this->SERVER = 'ozpost.net';

and change it to
$this->SERVER = 'svr1.ozpost.net';

A far better option would be to upgrade though, because the newer code will attempt to connect to svr2.ozpost.net if srv1.ozpost.net and ozpost.net fails to respond. (a near future release will be adding yet another server to this mix.

Anyway, if you could remind me of what your customisations entail I'll once again consider the possibility of incorporating them into the core code.

Cheers
Rod

Hi Rod,

I'll start of the process of upgrading to the later version, so that should fix that little error message up..

Regarding the customization..

I use Couriers please and have modded the Fastway details in the module to provide the quotes.

I spent quite a while looking at the Fastway prices to ensure that the quotes that the Mod returns are as close as possible to the charges that Couriers Please charge..

My results return "Registered Courier Service" as opposed to "Fastway XYZ..."

This also leaves me the option of sending goods direct from suppliers using their couriers..

Mike_Dean:

My results return "Registered Courier Service" as opposed to "Fastway XYZ..."

This also leaves me the option of sending goods direct from suppliers using their couriers..

I plan to make this kind of change easier in a future release. Although it's currently not difficult to do, it does require editing of the main code, and ideally, this kind of thing is best performed via the language file(s).

If those are your only customizations we both have it easy :)

Cheers
Rod

RodG:

If those are your only customizations we both have it easy :)

Cheers
Rod

Would you like me to email my edited file ?

Its from 2.2.2 (which I have working at the moment)

Mike_Dean:

Would you like me to email my edited file ?

Its from 2.2.2 (which I have working at the moment)

No, I won't be using your edits. I'll just be adding an override system, with the edits made in the languages file.

Still a while off yet though, so don't be holding your breath.

Cheers
Rod

Hi,

I am getting this error which only has just appeared to happen. I have the module on auto update.

1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '//IETF//DTD HTML 2.0//EN"> in:
[update configuration set configuration_value = "
Not Acceptable

An appropriate representation of the requested resource /postage.php could not be found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
" where configuration_key = "MODULE_SHIPPING_OZPOST_EXPIRE"]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

I am getting message "unable to connect to ozpost server" in backend of my webshop.
Is the server down at the moment? Couple of customers have phoned saying they can't select their shipping methods.

Thank you
Sandy

ozmosaics:

I am getting message "unable to connect to ozpost server" in backend of my webshop.
Is the server down at the moment?

Ozpost currently uses TWO different servers on two different networks (with a 3rd being trialled).

The chances of BOTH servers not responding at the exact same time is so unlikely that it is hardly worth considering.

A far more likely possibility would be a networking issue somewhere between your store and our server(s). Such issues are usually of a very temporary nature and usually resolve themselves within minutes.

Cheers
Rod

Bruce1952:

I am getting this error which only has just appeared to happen.

Curious. According to the log files, your store hasn't connected to the ozpost servers since 14/9 (5 days ago).

Bruce1952:

I have the module on auto update.

If the error goes away with the auto-update disabled then I would suggest you do so until I can figure out what the heck is going on.

With this disabled you will still be notified of updates (when available) but they won't try to install themselves until you toggle the auto-update setting back on again.

Bruce1952:

Not Acceptable
An appropriate representation of the requested resource /postage.php could not be found on this server.

I'm not sure what to make of this at the moment. Everything seems OK at the moment according to my tests, but to have two error reports in the same day is very unusual and needs further investigation.

Cheers
Rod

RodG,

I think it might have something to do with the host as it all seems to be ok now. This has been the first time that I have had this happen over the past 2 years and will be checking with my host tomorrow as I have had a second customer complaining that they can't get through the checkout but in saying that several other people have placed orders today.

Thanks for your help and once I have found out what the issue is I will let you know.

I updated ozpost to latest version today and thanks Rod for all the new updates. v3.1.1
After doing the update, the server error message in zencart backend is no longer showing and I am on auto updates!
I updated the information fields in zencar ozpost.

All seems fine except if I place a test order in my live zencart store and select Sydney postcode 2000 for delivery address, no Fastway option is listed in the postage options in checkout. for the same test order, if I select postcode 4000 or 3000 for deliveryaddress, the Fastway courier option is included in postage option list in checkout.

The Fastway franchise code I use in backend OzPost module options, is for Brisbane depot.

I will check it out again tomorrow, but have mulled this over a bit and can't figure it out.
Thanks Rod, your program is wonderful and I am pleased to have taken out the 3 years option. The OzPost module is a must for our online store and is much appreciated.

ozmosaics:

All seems fine except if I place a test order in my live zencart store and select Sydney postcode 2000 for delivery address, no Fastway option is listed in the postage options in checkout. for the same test order, if I select postcode 4000 or 3000 for deliveryaddress, the Fastway courier option is included in postage option list in checkout.

I'm not sure what to make of this. I've just performed a check on your site to a postcode 2000 Sydney and retrieved a valid Fastway response (screenshot attached).

If the problem occurs again please check that the suburb field gets filled in correctly (the module uses javascript to pre-fill this field to avoid typing errors).
If for any reason the suburb field gets left blank the 2000 postcode will default to BARANGAROO (the first in the alphabetical list of names), and Fastway reject this as a valid destination.

There may be other causes of the problem, but this is the most likely cause.

Let me know of your findings.

Cheers
Rod

Mike_Dean:

Regarding the customization..

I use Couriers please and have modded the Fastway details in the module to provide the quotes..

The latest update (3.1.2) has added support to make this type of customising a LOT easier.

Rather than scouring the main code to make the changes, they can now be performed with the define() syntax, as used in the language files.

For more info regarding this please view the /includes/modules/shipping/ozpost.php code for comments and instructions right near the start of the file.

Cheers
Rod

bugfix: Fixed Problem with javascript and IE9
cleanup: Supressed invalid destination error on first run where postcode may be undefined
Added: support for AUS as a currency code.
Added: Check that $aus_rate is > 0 to avoid divide by zero error.
Added: Override system for easy customisation of shipping method descriptions.

RodG:

Curious. According to the log files, your store hasn't connected to the ozpost servers since 14/9 (5 days ago).

If the error goes away with the auto-update disabled then I would suggest you do so until I can figure out what the heck is going on.

With this disabled you will still be notified of updates (when available) but they won't try to install themselves until you toggle the auto-update setting back on again.

I'm not sure what to make of this at the moment. Everything seems OK at the moment according to my tests, but to have two error reports in the same day is very unusual and needs further investigation.

Cheers
Rod

Rod,

The issue is back again, below is what is in the admin shipping :

1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '//IETF//DTD HTML 2.0//EN"> in:
[update configuration set configuration_value = "
Not Acceptable

An appropriate representation of the requested resource /postage.php could not be found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
" where configuration_key = "MODULE_SHIPPING_OZPOST_EXPIRE"]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

Can you please tell me what is going on and what I need to do.

Thanks,

Bruce