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Linkpoint- Card accepted but showing declined to customers

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17 Mar 2009, 8:23 PM
#1
absoluteblock avatar

absoluteblock

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Linkpoint- Card accepted but showing declined to customers

I'm running 1.3.7 with the Linkpoint payment module. All of a sudden people are being told their credit cards are declined when in fact they're being accepted.

Both customers called their banks and verified acceptance. I too have verified this on my end.

One of these customers' orders doesn't show "Processing" with the credit card acceptance info in the status box. When I look above the status box, in the Linkpoint box (gray background) there it shows acceptance like normal. I also received the e-mail confirmation for acceptance.

Any ideas?

18 Mar 2009, 12:52 AM
#2
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Re: Linkpoint- Card accepted but showing declined to customers

absoluteblock:

All of a sudden ...

Okay, so what about your site/server/store has changed "all of a sudden"?

18 Mar 2009, 1:28 AM
#3
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absoluteblock

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Re: Linkpoint- Card accepted but showing declined to customers

DrByte:

Okay, so what about your site/server/store has changed "all of a sudden"?

Nothing.

The credit card being declined went away this afternoon. It appears to be intermittent. Maybe a Linkpoint problem?

18 Mar 2009, 8:21 AM
#4
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Re: Linkpoint- Card accepted but showing declined to customers

You could perhaps confirm with Linkpoint support on the matter.