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Image breaks my category?

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22 Mar 2009, 8:44 PM
#1
laurahowes avatar

laurahowes

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Image breaks my category?

I am still setting up my Zen Cart (https://www.lankylizards.com).
I added some products to the Summer Fun > Sun Protection category and all of a sudden it won't show up??

I made another Category (Summer Fun > Sun) and added the products one by one until I found the offending product. When I remove the image, it will display fine. When I add the image, no go.

I have altered the image, saved for Web with Photoshop Elements and nothing works. I am wondering whether I will have to sell this item sans pics. The only thing I haven't tried is taking another pic.

Can anyone give me a clue why this is happening? I am using Image Handler 2.0 on Zen Cart 1.3.8.

Thank you,
~Laura

22 Mar 2009, 8:48 PM
#2
charmedbytina2 avatar

charmedbytina2

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Re: Image breaks my category?

I recently had this same issue with a client's site.

Check the image name (no special characters, avoid spaces)
Check the image size - the offending images I was given were at 300+ dpi. Once I changed that to 96 or 72 dpi and saved the image there were no more issues.

Tina

22 Mar 2009, 8:50 PM
#3
kobra avatar

kobra

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Re: Image breaks my category?

In your image editor load this image and check it's "mode"...
If a gif it will be "indexed"
If a jpg it can be CMYK - and this is specifically for "in print" use and will not display on the web it need to be changed to RGB...
Hope that this is what it is???

22 Mar 2009, 10:27 PM
#4
laurahowes avatar

laurahowes

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Re: Image breaks my category?

Thanks for the ideas...
I checked and its Mode is set to 'RGB'.

I have already named it and renamed it, no special characters or spaces or anything.
I checked the file size and it is 244 kb.

I'm thinking that I will retake the photo, and hopefully not run into this again!