Sending Subscription Manager emails: Notice: FAILED to send Email to all recipients

Hi Guys

Just got an issue, regarding sending Emails from within the Admin side of Zen Cart. Having issues trying to send emails to indervidual customers from (Tools -> Send EMail) Can send emails fine using the other options i.e Newsletter Groups, but when trying to send to any indervidual, get the response of "Notice: FAILED to send Email to all recipients: [email protected] (0)" (I have changed [email protected] from an actual address for privacy purposes).

Please note all other Email functions are working fine.

Zen Cart v1.3.8a/v1.3.8

Any thoughts?

Hi Smokey,

Hard to say without further information. Post your Zen cart email configurations and some info on your server - ie windows / linux shared or dedicated host etc.

E-Mail Transport Method PHP (tried all of them)
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Emails must send from known domain? Yes (also tried No)

Yes it is on a Lxadmin Host-In-A-Box Virtual Server (VPS/VDS)
(But also tried on a different server with no luck)

PHP Version 5.2.4-2ubuntu5

Well, since all the email routines in Zen Cart share a common code base, if only one of your pages is not working right, then either you've got something broken in custom coding or you've got a bad email address which is being rejected.

If you must attempt to diagnose email problems in your admin, then create a new file at** /admin/includes/extra_datafiles/email_debug_on.php **and put the following code in it:```

Hi guys,

Thanks for the dubugging info, after looking into it more, I have disovered this is a bug with the use of the Subscription Manager addon, as I have done some major testing with another site that uses the same module, it appears to send ok to the ones that are only subscribed to a newsletter. I still have not been able to fix this. Any ideas??

smokeycam:

Hi guys,

Thanks for the dubugging info, after looking into it more, I have disovered this is a bug with the use of the Subscription Manager, as I have done some major testing with another site that uses the same module, it appears to send ok to the ones that are only subscribed to a newsletter. I still have not been able to fix this. Any ideas??

I also have the Subscription Manager add on and i have the same problem. Was a resolution found?

Thanks
Suekay

I also have this problem with subscription manager. Has anyone got a fix for this yet?

I'm having this issue too, would love to hear if anyone figures it out.

any advice on this issue.

Did anyone sort this out? I'm having the same problem.

Same problem here. I'll look into this today.

If you open /includes/functions/audience.php and find:

// BEGIN newsletter_subscribe mod 2/2
    if(defined('NEWSONLY_SUBSCRIPTION_ENABLED') &&
       (NEWSONLY_SUBSCRIPTION_ENABLED=='true')) {
       $query_string = "select c.customers_firstname, c.customers_lastname, " . 
                   "s.email_address as customers_email_address from " . TABLE_SUBSCRIBERS . 
                   " as s left join " . TABLE_CUSTOMERS . 
                   " as c on c.customers_id = s.customers_id " .
                   " where email_address = '" . zen_db_input($cust_email_address) . "'" .
                   " and (s.confirmed = 1 or s.customers_id >= 1) ";

    } else {        
        $query_string = "select customers_firstname, customers_lastname, customers_email_address
                              from " . TABLE_CUSTOMERS . "
                              where customers_email_address = '" . zen_db_input($cust_email_address) . "'";
    }
// END newsletter_subscribe mod 2/2
```Try replacing that with:

```php
        $query_string = "select customers_firstname, customers_lastname, customers_email_address
                              from " . TABLE_CUSTOMERS . "
                              where customers_email_address = '" . zen_db_input($cust_email_address) . "'";
```This will remove the core hack made by the subscription manager module.  But I don't see why it needs to make this hack since this part of the code is only executed if the recipient is a single email address.  In that case the subscription manager isn't needed at all.

I am having the same issue. Has anybody found a solution yet?:(

Any solution yet?:no:

post #12 above is the answer; although I just replaced includes/functions/audience.php with original file and it was fixed for me

I just want to make sure I do this correctly. When I get to the area in the includes/functions/audience.php with

// BEGIN newsletter_subscribe mod 2/2
if(definedCOLOR=#007700 &&
(NEWSONLY_SUBSCRIPTION_ENABLED=='true')) {
$query_string = "select c.customers_firstname, c.customers_lastname, " .
"s.email_address as customers_email_address from " . TABLE_SUBSCRIBERS .
" as s left join " . TABLE_CUSTOMERS .
" as c on c.customers_id = s.customers_id " .
" where email_address = '" . zen_db_inputCOLOR=#007700 . [/COLOR]"'" .
" and (s.confirmed = 1 or s.customers_id >= 1) ";

} else {        
    $query_string = "select customers_firstname, customers_lastname, customers_email_address
                          from " . TABLE_CUSTOMERS . "
                          where customers_email_address = '" . zen_db_input($cust_email_address) . "'";
}

// END newsletter_subscribe mod 2/2 [/COLOR]

I'm to replace all of it with the code below including the // BEGIN newsletter_subscribe mod 2/2 and // END newsletter_subscribe mod 2/2 ?

$query_string = "select customers_firstname, customers_lastname, customers_email_address
from " . TABLE_CUSTOMERS . "
where customers_email_address = '" . zen_db_inputCOLOR=#007700 . "'"; [/COLOR]