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Moved to new host, but can't log in!

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2 Apr 2009, 2:44 AM
#1
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gizmo_girl

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Moved to new host, but can't log in!

I was forced to move to a new host - my old one axed my website because I exceeded my alloted disc space (and they didn't bother to notify me!). They didn't have a plan to provide the space I needed, so I had to move to a new hosting provider.

My site is: https://www.kings-kreations.com

As far as I can tell, you can view everything in the zen portion of the site correctly, but I cannot log in to the admin side of things. The login window comes up, but I get the following message:

The requested URL /zen/admin/login.php was not found on this server.

When I look at the uploaded files, zen/admin/login.php is there...

Additionally, customers cannot log in to their accounts or log in to place an order. This is the error message I get when trying to log in to make a purchase as a customer:

*The requested URL /zen/zc_install/index.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. *

I cannot find a zc_install folder anywhere in any of my backups.

Any help would be appreciated. My site has been down for over a week now!!

2 Apr 2009, 2:47 AM
#2
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charmedbytina2

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Re: Moved to new host, but can't log in!

I get a Zend Optimizer error when I follow your link???

Tina

2 Apr 2009, 2:50 AM
#3
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Re: Moved to new host, but can't log in!

Wow...OK...That's a new error! Any idea what that means??

2 Apr 2009, 2:55 AM
#4
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Re: Moved to new host, but can't log in!

It is time to contact tech support at your new hosting company.

2 Apr 2009, 4:12 AM
#5
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Re: Moved to new host, but can't log in!

Sounds like I need to start with a fresh install of Zen Cart. All of my backups are on version 1.3.7. Can I use these backups on version 1.3.8?

2 Apr 2009, 4:19 AM
#6
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Re: Moved to new host, but can't log in!

Your 1.3.7 database will get upgraded during the upgrade process.

Do you have the template overrides in place???

Tina

2 Apr 2009, 4:41 AM
#7
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gizmo_girl

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Re: Moved to new host, but can't log in!

I don't know anything about template overrides. I have made a lot of changes to the stylesheet and have done quite a bit of customization to the sideboxes, etc. Will I lose all of this?

2 Apr 2009, 5:06 AM
#8
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Re: Moved to new host, but can't log in!

You will lose your customizations if you upgrade and have not done the overrides.

Tina