Help! My emails to customers aren't working properly

2 Apr 2009, 8:29 PM

#1

New Zenner

Join Date:: Mar 2009
Posts:: 55
Plugin Contributions:: 0

Help! My emails to customers aren't working properly

Hi,

I had a server crash a little while ago and reinstalled Zen cart (totally my mistake). I restored my SQL and copied all of my backed up files over the new instalation. I was very relieved when everything worked fine again.

I have found a little hitch and I can't figure out what I can do to fix it.

The text in the customers emails is gone and replaced with $EMAIL_MESSAGE_HTML.

I am running Zen 1.38.

Any ideas? Any help would be much appreciated.

New Wave Surfboards
assettes - cool cassette tape wallets

2 Apr 2009, 9:23 PM

#2

kobra

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: Help! My emails to customers aren't working properly

Looks to be a corruption of at least that file - either in the backup or in transferring/FTP the file set

Replace with a new copy

Zen-Venom Get Bitten

3 Apr 2009, 2:27 AM

#3

emrico1

New Zenner

Join Date:: Mar 2009
Posts:: 55
Plugin Contributions:: 0

Re: Help! My emails to customers aren't working properly

Thanks so much for your quick reply.

Which file is responsible for this? I looked in the developer tools but it came up empty?

I think the template file is in tact but the variables are not being posted to the file?

Sorry to be a pest...

New Wave Surfboards
assettes - cool cassette tape wallets

3 Apr 2009, 3:11 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Help! My emails to customers aren't working properly

What addons have you installed?
What changes have you made to the files in the /email/ folder?
Which specific emails is this happening for?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Apr 2009, 6:14 AM

#5

emrico1

New Zenner

Join Date:: Mar 2009
Posts:: 55
Plugin Contributions:: 0

Re: Help! My emails to customers aren't working properly

DrByte:

What addons have you installed?
What changes have you made to the files in the /email/ folder?
Which specific emails is this happening for?

Sorry for not being more specific.

I have Image handler and a payment module installed.
I modified the email template but it was working before I had to reinstall (thanks to sycronising with golive and forgetting to stop it deleting a bunch of files).
I can only find a problem with the html reciept emails that the customer gets after making a purchase. The txt ones are fine.

New Wave Surfboards
assettes - cool cassette tape wallets

3 Apr 2009, 2:34 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Help! My emails to customers aren't working properly

I recommend that you compare all the files in the /email/ folder against the original unedited versions, and rectify any differences.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

5 Apr 2009, 9:08 PM

#7

emrico1

New Zenner

Join Date:: Mar 2009
Posts:: 55
Plugin Contributions:: 0

Re: Help! My emails to customers aren't working properly

Thanks again, will do...

New Wave Surfboards
assettes - cool cassette tape wallets

6 Apr 2009, 4:52 AM

#8

emrico1

New Zenner

Join Date:: Mar 2009
Posts:: 55
Plugin Contributions:: 0

Re: Help! My emails to customers aren't working properly

Wow, thanks, it worked.

All the files appeared to be in tact. but I uploaded the whole /email/ folder and then my modified email_template_checkout.htm file and voila!

It was hard to spot because all of the files appeared to be the same, but it must have been in there somewhere :)

Thanks again.

New Wave Surfboards
assettes - cool cassette tape wallets

6 Apr 2009, 9:43 AM

#9

kobra

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: Help! My emails to customers aren't working properly

It was hard to spot because all of the files appeared to be the same, but it must have been in there somewhere
Yes these can be hard to spot at times and when there are many. The exact reason it was recommended that you use a diff tool like winmerge

Zen-Venom Get Bitten