Forums / Templates, Stylesheets, Page Layout / Customers get a blank screen when trying to create an account

Customers get a blank screen when trying to create an account

Locked

Started by semansr on 13 Apr 2009, 4:39 PM · Views: 1,065

Results 1 to 7 of 7
This thread is locked. New replies are disabled.
13 Apr 2009, 4:39 PM
#1
semansr avatar

semansr

New Zenner

Join Date:
Apr 2009
Posts:
4
Plugin Contributions:
0

Customers get a blank screen when trying to create an account

The past two days I have been trying to simulate the scenario where a new customer would be creating an account. Once in a while it will run through the full log-in, but many times a blank screen pops up. Any suggestions on how to get this to work consistently?
Thanks!

-ZenCart Version 1.3.0.2
-I went into the create_account.php file to establish who the email confirmation comes from. It worked after that just once.
-I have read through the FAQ's and they do not resemble this exact issue.
-This is my first store and I am in the process of testing all the transactions.

13 Apr 2009, 5:15 PM
#2
kobra avatar

kobra

Black Belt

Join Date:
Aug 2005
Location:
Arizona
Posts:
31,500
Plugin Contributions:
4

Re: Customers get a blank screen when trying to create an account

As it does not give a blank screen all the time you need to determine what is going on behind the scenes....

Get this debug module to do that

http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=860

Zen-Venom Get Bitten

13 Apr 2009, 6:39 PM
#3
semansr avatar

semansr

New Zenner

Join Date:
Apr 2009
Posts:
4
Plugin Contributions:
0

Re: Customers get a blank screen when trying to create an account

This is what the debugger states:

[13-Apr-2009 13:26:29] PHP Parse error: syntax error, unexpected T_DO in /hermes/bosweb/web259/b2596/sl.semansr/public_html/store/includes/languages/english/create_account.php on line 17

I went back in and replaced creat_account.php with the original file and that did not work.

13 Apr 2009, 6:47 PM
#4
kobra avatar

kobra

Black Belt

Join Date:
Aug 2005
Location:
Arizona
Posts:
31,500
Plugin Contributions:
4

Re: Customers get a blank screen when trying to create an account

First why version 1.3.0.2???

When one creates a post there s a list of things that you should provide so we have an idea what is being dealt with
Right now we are in mostly blackness in part because you posted in the general area - did not provide any server details etc

Is the server running php 5.x?? and/or mysql 5.x?

Zen-Venom Get Bitten

13 Apr 2009, 7:20 PM
#5
semansr avatar

semansr

New Zenner

Join Date:
Apr 2009
Posts:
4
Plugin Contributions:
0

Re: Customers get a blank screen when trying to create an account

That is the version availbale for download from my host's "Install Central"

PHP 4.4.7

MySQL Version 5.0.45

Thanks for your feedback!

13 Apr 2009, 7:53 PM
#6
semansr avatar

semansr

New Zenner

Join Date:
Apr 2009
Posts:
4
Plugin Contributions:
0

Re: Customers get a blank screen when trying to create an account

Solved! I tweaked some things in the code and figured it out.

I truly appreciate your time and help!

13 Apr 2009, 9:13 PM
#7
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: Customers get a blank screen when trying to create an account

Be aware ... if this is a new install and you are using that old version just because it is on your host's install stuff ... stop now!! :eek:

You do not want to start with that version just because your host happens to have an auto installer for it that is so out dated and buggy and lacking in features ...

Do it right the first time ... :flex:

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
Signup for our Announcements Forums to stay up to date on important changes and updates!