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Not receiving "contact us" emails

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21 Apr 2009, 4:41 AM

mt_ed

New Zenner

Join Date:: Dec 2007
Posts:: 31
Plugin Contributions:: 0

Not receiving "contact us" emails

I have been notifed by customers that their attempts to email me via my "contact us" option has failed. The current default address is [email protected]. When email is sent from other sources to this address, the emails are delivered, but when the origin is from my "contact us" window on my website, it is not and no "failed delivery" message is returned. Can anyone help resolve my problem?

21 Apr 2009, 5:02 AM

mt_ed

New Zenner

Join Date:: Dec 2007
Posts:: 31
Plugin Contributions:: 0

Re: Not receiving "contact us" emails

Well I figured it out...... In Configuration>email options>contact us, I had only placed the email address: [email protected]. What was needed was Administration[email protected] and problem solved!!!

21 Apr 2009, 2:17 PM

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: Not receiving "contact us" emails

Thanks for the update that you had an incorrect configuration causing this issue ... :smile: