Hi Petland,
Your design is not very good, as you admit yourself. The logo in particular is terrible. That has to go! The dog looks like it has a horseshoe instead of a mouth!!! Some of the big images on the home page and others looked squashed up. That needs looking at.
Also when you click on larger images they stay the same size, that's always annoying to customers!
Some of your descriptions are too brief. Try to sell the items more, tell people how it will improve their pets quality of life etc...
on this page http://www.petlandplus.com/dog-c-1.html,
whats the dotted lines under the Featured products pics for?? That doesn't look right.
A polished design really is one of the keys to success. When's the last time you heard of an successful ecommerce website that looked rubbish... exactly!
You've got a really good product range but the design is letting you down. Get a pro, now!
Good luck
John
Retro 36
https://www.retro36.co.uk
https://www.retro36.ca