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Missing Order During Paypal Account Switchover

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5 May 2009, 3:52 PM
#1
andoverit avatar

andoverit

New Zenner

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Feb 2009
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Missing Order During Paypal Account Switchover

Currently using **v1.3.8a **of Zen Cart with PayPal IPN - Website Payments Standard

Have Zen Cart setup and running using a Paypal account however we need to change it. For example, payments are currently made through **[email protected] **but they now need to be made through [email protected]

The problem is that on switching the account over to using payments@ any orders placed do not show, although the customer and the shop get a receipt email from Paypal.

Once we switch back to using customerservice@ they go through okay. Also, the order number sequence doesn't show the missing 2 orders.

I need to get the 2 missing orders out of the system and find a way of switching over the Paypal account used.

Any suggestions?

Thanks

6 May 2009, 5:38 PM
#2
andoverit avatar

andoverit

New Zenner

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Re: Missing Order During Paypal Account Switchover

Timeli

ne1. Setup shop with Paypal account as [email protected]
2. Tested and initial orders came through okay
3. Switched to using [email protected] for Paypal payments (without uninstalling / reinstalling PayPal IPN module)
4. Order is placed & Paypal notifications are received of payment being made however no record of order show with shop admin
5. Switched back to [email protected] for PayPal payments
6. Orders are now coming through okay again
7. Uninstalled PayPal IPN module then re-installed & setup with [email protected] for payments
8. Tested and works okay

**Ot

her information:**1. Zen Cart v1.3.8a
2. PayPal IPN - Website Payments Standard
3. PDT Token (Payment Data Transfer) being used

Have managed to check the account by logging into it and there is nothing in the Shopping Basket, so I assume it's "in the system" waiting for a response from PayPal (which it will now never get)?

There has been no order number issued against the order.

I need to get the order completed so that it can be processed via the admin panel, effectively foring it to say that payment has been made.

Any suggestions?

Thank you.

6 May 2009, 10:07 PM
#3
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
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63,513
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Re: Missing Order During Paypal Account Switchover

You might be able to get the details by using the PayPal Push Order addon.