New Customers are not getting a Webcome Email why?

I've been testing my zencart and noticed that when I create a new account i'm not getting an email that states welcome to computerbros.com. I thought when a user joins the website it would send them an a welcome email?

Can you please help me understand why I'm not getting an email on new customers.

Did you set everything up properly in Admin - Configuration - Email Options, and is Send E-Mails set to True?

grafx2g:

I've been testing my zencart and noticed that when I create a new account i'm not getting an email that states welcome to computerbros.com. I thought when a user joins the website it would send them an a welcome email?

Can you please help me understand why I'm not getting an email on new customers.

Gr,
What are your setting in admin panel/ configuration/ email options

E-Mail Transport Method smtp
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails false Info
Send E-Mails true Info
Email Archiving Active? false Info
E-Mail Friendly-Errors true Info
Email Address (Displayed to Contact you) [email protected] Info
Email Address (sent FROM) [email protected] Info
Emails must send from known domain? Yes Info
Email Admin Format? HTML Info
Send Copy of Order Confirmation Emails To [email protected] Info
Send Copy of Create Account Emails To - Status 0 Info
Send Copy of Create Account Emails To [email protected] Info
Send Copy of Tell a Friend Emails To - Status 0 Info
Send Copy of Tell a Friend Emails To [email protected] Info
Send Copy of Customer GV Send Emails To - Status 0 Info
Send Copy of Customer GV Send Emails To [email protected] Info
Send Copy of Admin GV Mail Emails To - Status 0 Info
Send Copy of Customer Admin GV Mail Emails To [email protected] Info
Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
Send Copy of Admin Orders Status Emails To - Status 0 Info
Send Copy of Admin Orders Status Emails To [email protected] Info
Send Notice of Pending Reviews Emails To - Status 0 Info
Send Notice of Pending Reviews Emails To [email protected] Info
Set "Contact Us" Email Dropdown List Info
Allow Guest To Tell A Friend true Info
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 0 Info
Send Low Stock Emails To [email protected] Info
Display "Newsletter Unsubscribe" Link? true Info
Audience-Select Count Display true Info
SMTP Email Account Mailbox *.com Info
SMTP Email Account Password ******** Info
SMTP Email Mail Host mail..com Info
SMTP Email Mail Server Port 26 Info
Convert currencies for Text emails £,£:€,€

Also i tried to go to send email in admin and tested a few emails, test accounts and i'm getting this error.

Error ERROR: Failed sending email to: "simon moyenzadeh" with subject: "Testing This Account" SMTP Error: The following recipients failed: [email protected]
Success Notice: Email sent to: [email protected] (1)

I tried a few emails and this isn't working either.

Gr,
Got your message.
I am not an expert in the email field

I use for my site and others I have built is this settings

You are using this:
E-Mail Transport Method smtp
E-Mail Linefeeds LF Info

Change to:
E-Mail Transport Method PHP
E-Mail Linefeeds CRLF

Test this setting and respond back..

Ok that works for the send email in the admin/tools/send email drop down.

I'm going to create a new account and see if I get my welcome message though.

reply once I do this.

One Sec!

Gr,
Sounding great, get back with me on the good news for create an account

Sweeettttt,

this worked, I love you!!! :hug:

:huh: ok maybe I don't love you! :no:

BUT i'm pretty happy with you right now!!! :clap:

Your the best!!!

thx :smile:

Gr,
That is funny, I like it when people are grateful for the help..

One more fix.

Use MIME HTML When Sending Emails false

Set this to True,

1. then go to: admin panel/ tools/ welcome email
2. Right mouse click on the image, click properties, and notice the path to the image.
3. Create your own image the size of this one, and overwrite the existing one.

For security reasons you should change the following:

Allow Guest To Tell A Friend true Info
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 0 Info
Send Low Stock Emails To [email protected] Info
Display "Newsletter Unsubscribe" Link? true Info
Audience-Select Count Display true Info
SMTP Email Account Mailbox ********* Info
SMTP Email Account Password ******** Info
SMTP Email Mail Host *********** Info
SMTP Email Mail Server Port 26 Info
Convert currencies for Text emails £,£:€,€

Blue - change to false
Red - remove your information

When using PHP for eMail there is no need for any SMTP information.

ok great, I made a header and it looks great. How about the powered by zen-cart link at the bottom of the email.

I'd like to remove that link.

I removed it from email_extras.php

define('EMAIL_FOOTER_COPYRIGHT','Copyright (c) ' . date('Y') . ' <a href="http://www.computerbros.com" target="_blank">Computerbros.com</a>.');

But I noticed it's still there.

Website Rob:

For security reasons you should change the following:

Allow Guest To Tell A Friend true Info
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 0 Info
Send Low Stock Emails To [email protected] Info
Display "Newsletter Unsubscribe" Link? true Info
Audience-Select Count Display true Info
SMTP Email Account Mailbox *********** Info
SMTP Email Account Password ******** Info
SMTP Email Mail Host *********** Info
SMTP Email Mail Server Port 26 Info
Convert currencies for Text emails £,£:€,€

Blue - change to false
Red - remove your information

When using PHP for eMail there is no need for any SMTP information.

Thanks buddy, I made the changes you suggested.

:blush: