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Help! Can't access my website!

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11 May 2009, 2:45 PM
#1
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mw4kids

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Help! Can't access my website!

Hi All,

I put out a support ticket to my host...but not sure when they will get back to me and this is a bit urgent.

Can someone please take a look at my site...when i went onto it, I noticed i can't click on anything. It seems to be blocked by a thin clear film. I don't know if it's something my computer is causing or if it's my site. :cry: Can you tell me if you are experiencing the same problem?

Thanks!!

11 May 2009, 3:27 PM
#2
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ajeh

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Re: Help! Can't access my website!

It seems fine at the moment ... did you change something to fix this? :smile:

11 May 2009, 3:31 PM
#3
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mw4kids

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Re: Help! Can't access my website!

no...it's not working just for me then. I didn't do anything to my computer so I'm not sure why I can't access my own site. I can access all other sites with no problem...

any ideas?

thanks!

ps I can access my admin and cp with no problems though

11 May 2009, 3:41 PM
#4
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Re: Help! Can't access my website!

I just noticed it appears to be exclusive to Firefox. I can access it with no problem on IE. I guess I see if their forum can help me.

thanks for checking for me!

11 May 2009, 4:01 PM
#5
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Re: Help! Can't access my website!

Ok so it's exclusive to my laptop, since my site works on firefox on my pc. The only thing I can think that may be causing issues is my Firebug program.

Does anyone know how I can uninstall it to see if that is what's causing the issue?

11 May 2009, 4:11 PM
#6
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Re: Help! Can't access my website!

In FF: Tools > Addons

Select the Addon and Disable or Uninstall, then restart FF.

11 May 2009, 4:18 PM
#7
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Re: Help! Can't access my website!

thanks website Rob! uninstalled it and unfortunately that wasn't the cause of my issue :frusty:

11 May 2009, 5:10 PM
#8
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Re: Help! Can't access my website!

I uninstalled and reinstalled firefox and that fixed the problem. i apologize for the excessive posting :blush:

11 May 2009, 6:13 PM
#9
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ajeh

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Re: Help! Can't access my website!

Thanks for posting the update on the solution to this ... :smile:

11 May 2009, 6:23 PM
#10
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Re: Help! Can't access my website!

Glad to hear things are sorted.
Nice bit of troubleshooting, Michele. :smile: