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Order Problems - Not reflecting in Admin or on site

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14 May 2009, 4:03 AM
#1
tiana avatar

tiana

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Order Problems - Not reflecting in Admin or on site

So I am a new Zen Cart user, most current version. I posted a test item for a dollar to make sure everything was running smoothly.

The item was purchased with out issue and payment reflected on both my paypal account and the purchaser paypal account.

The two problems I am having is are:

  1. no where in either of our paypals or emails (send via paypal) is the product name or model number listed, so I have no way of knowing what was ordered?

  2. the product does not show as ordered on the site or in the admin - so it can still be ordered and there is no record of the new customer having purchased anything.

Am I missing something?

14 May 2009, 4:37 AM
#2
drbyte avatar

drbyte

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Re: Order Problems - Not reflecting in Admin or on site

tiana:

  1. no where in either of our paypals or emails (send via paypal) is the product name or model number listed, so I have no way of knowing what was ordered?That is normal if you're using the PayPal Website Payments Standard/IPN module. If you want detailed line items on your PayPal receipt, you'll need to use Express Checkout instead.
    tiana:

  2. the product does not show as ordered on the site or in the admin - so it can still be ordered and there is no record of the new customer having purchased anything.
    That's a classic case of PayPal's server being unable to talk to your server to complete the order. Again, a problem which is avoided when using Express Checkout.

If you're using GoDaddy hosting, you'll have to make a change as a result of changes they made to hosting recently: http://www.zen-cart.com/forum/announcement.php?f=128&a=10

If that doesn't cause new orders to come through properly, follow these troubleshooting steps:
http://www.zen-cart.com/wiki/index.php/PayPal

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22 May 2009, 6:02 AM
#3
tiana avatar

tiana

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Re: Order Problems - Not reflecting in Admin or on site

Thank you for the tips, just wanted to update incase others encounter the same problems. I verified my account in pay pal and all seems to be working now - I have even processed a new order.