Tax not being charged!?

16 May 2009, 10:48 PM

Zen Follower

Join Date:: Oct 2008
Posts:: 179
Plugin Contributions:: 0

Tax not being charged!?

We just had an order come through from our home state (NY) and for some reason, tax was never charged. Yet every time I do test sales under my name with different zip codes in NY, the tax works just fine. Any ideas?

https://www.grapediscounts.com
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17 May 2009, 2:38 PM

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: Tax not being charged!?

And you tried to recreate the exact order on your tests with the exact customer information?

If you make a customer identical to your customer who made the order with no tax and look at the database tables in phpMyAdmin for the:
customers
address_book

do you see anything different?

Linda McGrath
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