Won't continue to Step 2 (Choose Payment Method)

Hello,

During checkout, when the Continue Checkout button is clicked for the customer to Choose their Payment Method, the process does not proceed to the Choose Payment Method page.
The status at the bottom left of IE browser shows the following sequence

• Connecting to yourshop.com
• Waiting for yourshop.com
• Transferring data from yourshop.com
• Done
  but the page remains stuck on the Step 1 - Delivery information page.

I have Paypal Website Payments standard enabled as the payment module
I have uploaded again all the files under
includes/templates/template_default/templates but that has not fixed the problem.
Any pointers to where I should start looking for the problem would be appreciated
Regards
Alan

I Should have mentioned that I'm using V1.3.8
Regards
Alan

What shipping methods?

Thanks Kim

Your question about what shipping methods I'm using prompted me to have a look at that for an answer.

I have cloned the ZIPSHIP module so that I have ZIPSHIP and ZIPSHIP_EAST as 2 different shipping methods, and is only the ZIPSHIP_EAST (the cloned one) that is causing the problems. I'll look further into the changes I made when I cloned that module for the trouble.

I should have looked at that in the first place

Thanks Again

Alan

Your clone appears to be using:
zipship_east.php
ZIPSHIP_EAST
zipship_east

try using instead:
zipshipeast.php
ZIPSHIPEAST
zipshipeast

and see if it doesn't work better ...

Kim & Ajeh
You are both Champions - getting rid of the underscore solved all my problems
Regards
Alan

Thanks for the update that the naming of the file and using the variables and constants with the underscore was causing the issue and just removing it fixed the problem ... :smile:

I'm having a similar problem with my shop. Instead of progressing to step two I get a blank page and the url remains https://superiorsignsandbanners.com/index.php?main_page=checkout_shipping

There is obviously something misconfigured in my shipping module but I've been going through the manual and this forum trouble shooting for 3 days and can't figure out what. My zones appear to be configured correctly and I get the same result if I turn off all shipping options except pick up at store. I don't have any items shipping free, everything is calculated by weight. I have the UPS and store pickup options enabled. I've also tried using the original default template to see if it was possibly a template issue and I get the same result.

I'd appreciate any thoughts you guys may have on this.

To help debug the blank page, get the Debug Tool from the Free Software Add Ons ...

I downloaded that and the only error message showing up in my log is File does not exist: superiorsignsandbanners.com/404.shtml
File does not exist: superiorsignsandbanners.com/favicon.ico

It's possible I'm not using it correctly however.

Read the instructions on this and any error files will be saved to the /cache directory ...

Make sure the permissions are correct on this directory ...

When looking with FTP at the /cache directory, be sure to refresh your FTP directory for this to see any new files ...

Ok, this is what I'm getting...

[10-Jun-2009 09:09:34] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/yourxp5/public_html/superiorsignsandbanners.com/includes/languages/english/modules/shipping/freeshipper.php:53) in /home/yourxp5/public_html/superiorsignsandbanners.com/includes/functions/functions_general.php on line 44

That would indicate to me that the freeshipper.php language file has space(s) or blank line(s) after the closing php bracket ?> that need to be removed ...

Ok, problem solved. I hadn't modified any of the modules but I opened the pages mentioned in the error log, fixed what appeared to be extra spaces at the end of them, got a new error which sent me to the ups file, deleted extra spaces, got a new error and at this point decided to just reupload all of the shipping module pages from my original copies because they hadn't been modified. Got a new error for the languages/english/checkout_shipping.php page. Uploaded a clean version of it and now everything works.

:clap:

Thanks so much for your help.

You are most welcome ... thanks for the update that you were able to resolve this problem with the Debug Tool from the Free Software Add Ons which led you to the files that needed fixing ... :smile:

:clap:
Oh my goodness me. The forum is great and so are all the people.

My PHP editor automatically adds a new line ready for my next 'pearls of wisdom' not knowing I havent got any more to add.

As it is after the closing ?> it causes it all to hang up.

I will remember that THX!

Thanks for the update that this was able to help you as well ... :smile: