no email logo

When sending an email I only get the default logo text and not the logo itself displaying at the top of the email. I have the following settings:

E-mail Transport method: PHP
Use MIME HTML When Sending Emails: True

I'm not sure what the problem is with this > does anyone have any suggestions?

_thanks

You need to upload your own image, called header.jpg to the email folder on your server, where your installation of zencart sits.

Ideally, the logo should be 550px wide and 90px deep.

To see it visible in your e-mail client, you will need to REFRESH the messages. Either close your e-mail program and re-open, or press F5.

..thanks..

no really - the default text is showing rather than the logo. Even before I changed the header.jpg file the zen logo didn't show up.

To see it visible in your e-mail client, you will need to REFRESH the messages. Either close your e-mail program and re-open, or press F5.

I did and nothing changed so it must be something else . . any clues??

Did you select BINARY mode when ftp'd the image to the server?

There is absolutely no reason why your email header should not display if:

1. It is a proper web-suitable jpg (lower case extention - jpg , not JPG - linux servers can fussy on case if the php refers to lower case jpg).
2. It was ported to the server in binary ftp mode
3. It is placed into the e-mail directory where you have installed your zencart program.

I put the email settings to HTML for preferred. But still the logo doesn't show - instead it is the alternative text. Do you think that there is something wrong with the directory as it is doing this? What are your thoughts?

Several other reasons why the email will show up as plain text.

OK, so you have set the default delivery mime type to HTML.

BUT, if a customer registers, and (on the registration page) selects PLAIN TEXT as the preferred e-mail option, then that will over-ride any setting you have made in admin.

Secondly, if the recipient sets their e-mail client to view messages as plain text, then there's nothing you can do about it. That's why ZC will always make the two options available.

If you have set up a TEST customer, login to your shop as that test customer and go to the "My Account" page. There you will be able to re-select the e-mail format. Change it th HTML.

Then, send a NEW email to your test customer (the old ones will remain TXT).

This time, you should see it in html.

I tested it with having the img src as the entire URL directory and the header came through. But it doesn't seem right to have it referenced like this.. the default is:

img src = "email/header.jpg"

I've tried various versions like this:

img src = "../header.jpg"

..but it hasn't worked - would anyone happen to know the way?

_thanks

Do you have hot linking prevention enabled in your server's control panel? If so, you need to add the path to your email/header.jpg to your URL exceptions.

I'm not sure that I have this.. where exactly should it be do you know?

It's in your server control panel.

Having a confusing time myself - changed the header.jpg but one test email customer is getting 'logo' (on hotmail) and another test customer is getting the header correctly (bigpond). The hotmail account has html enable I believe??? Is there some way to make this consistent?

You cannot dictate what a user sets their client e-mail preferences to. If I decide to disable images on my html emails, then there's nothing you can do about it.

Sorry, didn't make myself clear...the hotmail account is a test account (mine) with html being received successfully from other sources, newsletters etc.........................except no logo from my email or newsletter. :huh:

it seems we're having the same problem. Try using the full directory: http://www.yoursite.com/zencart/email/header.jpg in one of the email files in the email directory and testing it. If it works then it must be reference problem.. like mine..

I don't understand why it doesn't work having the logo as header.jpg as the files are in the same directory as that image.

Do you have hot linking prevention enabled in your server's control panel?

I don't know what this is or where it is

It's in your server control panel.

Really it isn't.. this is quite illogical.. any further suggestions here <<

_thanks

I have a hot link protection under SECURITY in cpanel control panel.

I will try the full url in my folder but don't understand why it is working for one html enabled email account and not others....

Okay, full url worked!
my hot link protection is disabled.........
But still doesn't seem right to have to change each one manually, should be using the header.jpg. I tested the full url on the browser and it is working.

Oh.. it says my Secure Server Access is active and...

Please also note that you must link to images and files on your website using a relative link e.g. images/test.jpg rather than using an absolute link e.g. http://www.mysite.com/images/test.jpg. Using the latter will result in a security warning.

so that seems fine but I an still unable to link with a simple "header.jpg" or "email/header.jpg" as was the default without the alternative text showing..

Anyone who can help with this will be very welcome!!

_ thanks

I have the same problem as you. The security settings on my cpanel has been disabled right from the start. Yet nothing seemed to work. Can some experts help us on this issue? Thanks lots!