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Cannot see Do Void button on admin -> customer -> order page.

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7 Jun 2009, 2:41 AM
#1
samcyh avatar

samcyh

New Zenner

Join Date:
Oct 2006
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13
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Cannot see Do Void button on admin -> customer -> order page.

Hi.

Can anyone tell me how can I turn on the refund or do void function in order to allow me refund customers? I went to admin page -> customer -> order select the customer order -> edit and manually put &authcapt=on at the end of the URL but I still cannot see the Do Void options.
http://xxxxxxxxx.com.au/admin/orders.php?page=1&oID=4&action=edit&authcapt=on

Please see attachment.

I am using Zencart v1.3.8a and with the following payment options turn on.

Credit Card - Offline Processing cc 0
The Zen Cart FREE CHARGE CARD freecharger 0 default
PayPal IPN - Website Payments Standard PayPal 0 Processing
PayPal Express Checkout (sandbox active) PayPal 0 Processing

Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.18-92.1.10.el5
Database: MySQL 5.0.77-community
HTTP Server: Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.9
PHP Version: 5.2.9 (Zend: 2.2.0) PHP Memory Limit: 100M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 18M POST Max Size: 10M
Database Data Size: 1,886 kB Database Index Size: 702 kB

I did not do any upgrade but did install Paypal IPN and Paypal Checkout Express module. I have removed the Paypal IPN and Paypal Checkout Express module but cannot see any different.

Please HELP...
Thanks
From Australia

7 Jun 2009, 2:55 AM
#2
samcyh avatar

samcyh

New Zenner

Join Date:
Oct 2006
Posts:
13
Plugin Contributions:
0

Re: Cannot see Do Void button on admin -> customer -> order page.

I forgot to post my attachment in my previous question. This is the screendump.