Zen Cart Logo
Forums / General Questions / Cannot create new accounts

Cannot create new accounts

Locked

Views: 1,160

Results 1 to 5 of 5
This thread is locked. New replies are disabled.
8 Jun 2009, 3:14 PM
#1
ent2007 avatar

ent2007

New Zenner

Join Date:
Jun 2009
Posts:
5
Plugin Contributions:
0

Cannot create new accounts

For some reason my customers are unable to create an account on my site. I am not sure what the problem is. When a user fills out the sign-up page, it just leads to a blank page once the user has clicked continue. this is a big problem as without it, customers are unable to buy anything. Help is GREATLY appreciated! Thank you all for your hard work!

8 Jun 2009, 3:16 PM
#2
stevesh avatar

stevesh

Black Belt

Join Date:
Feb 2005
Location:
Lansing, Michigan USA
Posts:
19,793
Plugin Contributions:
2

Re: Cannot create new accounts

We'll need a link to your site.

Also, is this a new installation, or has it worked OK before and now it doesn't?

8 Jun 2009, 3:31 PM
#3
ent2007 avatar

ent2007

New Zenner

Join Date:
Jun 2009
Posts:
5
Plugin Contributions:
0

Re: Cannot create new accounts

torapp.com

old site, new installation. i had to change servers.

8 Jun 2009, 6:01 PM
#4
mprough avatar

mprough

Totally Zenned

Join Date:
Nov 2007
Location:
Woodbine, Georgia, United States
Posts:
4,284
Plugin Contributions:
38

Re: Cannot create new accounts

Check the following files for an additional linebreak (Space) following the closing ?> tag.

/public_html/includes/languages/english.php
/public_html/includes/languages/your_template/english.php

/public_html/includes/languages/english/account.php
/public_html/includes/languages/english/login.php
/public_html/includes/languages/english/create_account.php

/public_html/includes/languages/english/your_template/account.php
/public_html/includes/languages/english/your_template/login.php
/public_html/includes/languages/english/your_template/create_account.php

~Melanie

8 Jun 2009, 10:44 PM
#5
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: Cannot create new accounts

The Debug Tool in the Free Software Add Ons is your friend ... :smile:

You may want to try to add that to your site and see what errors are revealed ...