AVS Mismatch Credit Hold issued.

Our customers are trying multiple times to purchase an item when their card gets an avs mismatch, and are having holds placed multiple times on their cards as a result, :shocking: and the orders obviously are not being processed as a result.

Is there any way we can prevent this?

Thanks,
Borillion

Not in my experience, but that's something you would have to work out with your payment processor.

Do you know why your customers are having so much trouble entering their addresses properly?

Its not everyone who this happens to, its just that occasional one here and there that does it.
The bank is upset about it. The bank says the customers are complaining that they have
been charged for example 5 times, and our processor authorize.net is showing only 2 declines
so some how there is a discrepincy we cant seem to find.

Looks like the reason for about 90% they are getting rejected is:
Declined (Authorization with the card issuer was successful but the transaction was declined due to an address or ZIP code mismatch with the address on file with the card issuing bank based on the settings in the Merchant Interface.)

Hmmm any recommendations?

I had one guy some time ago who swore up and down that the information he was entering was correct, but he kept getting declined due to address mismatch. After a couple of weeks of increasingly angry emails and phone calls, he suddenly 'remembered' he had moved, but his credit card statement was still going to his old address, and was being forwarded. No apology, of course. All part of life's rich pageant.

mmeheh grumble :P I guess well have to set it to look for the CVV number.