I've been having issues receiving some cc payments with net1 and sage

I just got off the phone with my CC processing company. I use the net1 add on module and sage payment processing with zc1.3.8a. I have had 3 transactions processed recently that have gone through ZC fine, and come through with an order confirmation email, and an order in the DB. But they don't show up at all on the CC side - either as approved or declined.

According to the helpful customer service rep I just spoke with at Sage payment processing, there are three conditions that can occur upon a customer entering a cc number on our web store.

1. The card can be approved,
2. the card can be declined,
   3.there can be "no connection" with the cc server.
   The problem I'm having - the card seems to be processed by the store - but isn't actually reaching sage. So - seems as though condition 3 is occuring, but I have no way to find out unless I log in to my Cc virtual terminal to double check.

Does anyone know of a way to check for timeout/confirmation in this module?

I have more info - don't know what it necessarily means, but ...
For all three transactions where this has happened, the data base record has not saved a billing address - only shipping.
Could this be a timeout issue with my SSL server?

I've had this problem 3 more times since the original post.
I've spoken with the sage payment processing, and with my hosting company - each, of course, is pointing fingers at the other.

Has anyone had this sort of problem? If so - where did the problem actually reside???????????????????/

Thanks - it's getting embarrassing to call the customer and ask for their cc number. One of these days, someone isn't going to be nice about it.

In the process of creating my own sagepay form module I have looked at the net1 module and one suggestion I can come up with is that when your order info is encrypted it is sent to part of net1's site before being re-directed to sagepay.

//Net1's posting site for golden oldies and new hits...
	 	$eftsecure_url = 'https://va.eftsecure.net/cgi-bin/eftBankcard.dll?transaction';

There might be a timeout problem with the info being sent to that address or while it's being re-directed.

p.s. I don't like the way thats done (should'nt the info be sent direct to sagepay?), and I have pointed this out to DrByte.

My hosting company has increased the timeout value. Hopefully this will help, and I'll never see the issue again.
Let me know what you find out about the net1/sagepay issue!
Thanks!

Update - with the value
max_execution_time = 60
it happened again today...

HELP!!!

More info... I just spoke to my client - she didn't notice anything funny with the transaction. It didn't take a longer than normal time to process.

However - she entered her order behind a government firewall. could the firewall have prevented the transaction from completing correctly?????:shocking:

Hi Mumzie,
If you don't mind me asking, are you using the net1 module because it connects to sagepay or is there a net1 service involved? and is that sagepay direct?

I'm using what Sage people told me to use to access their payment network. I've spoken to their tech support people, and this is indeed their module.

By the way - the issue I'm having has also occurred with PayJunction (before I switched - they were wayyyy too expensive) - so I don't believe it's the net1 module.

just happened again. :censored:

lol Sagepay will tell you any module as long as they don't have to create it. If your using sagepay form try the module I created (i think the link is in my sig) I might try creating a sagepay direct module one day ....... when I have the time.

I'm pretty sure my issue isn't with the payment module, simply because I had used PayJunction before, and had seen this problem once before I switched (very shortly after I saw this).
I believe there are two issues:

1. There is something not getting to Sage Payment processing, but
2. Somehow the cart software thinks the transaction is completed successfully.
   This makes me think that something is initialized to "success" prior to the transaction attempt - then when/if the transaction fails (for whatever reason - the "other" problem", the value is already set to success.

Oh, yeah. One other thing - I have several other stores with much smaller volume on another hosting service. I've never seen this issue with that service.

just spoke to my latest client - they too were behind a firewall at work...

Most people are behind firewalls, in fact everyone should be for internet safety. The person behind the goverment firewall may of had a problem as big companies and goverment departments tend to be extremly strict with the settings for there firewalls. The only thing that I have read where people are having the same kind of problem as you seems to be either timeout related or if the customer exits the window/tab before completing payment and being returned to your site. Unfortunatly I don't have any answers - all I can think of is to try to contact the person behind the net1 module. Sorry I can't be of more help.