No order confirmation for store, no paypal email for customer

24 Jun 2009, 7:35 PM

#1

New Zenner

Join Date:: Apr 2008
Posts:: 17
Plugin Contributions:: 0

No order confirmation for store, no paypal email for customer

I am in the last steps of testing my store and everything seems to be working fine except when I make a test purchase of $0.01 with a test user.

The order is shown in admin.
I get the paypal email about the payment but no order confirmation and the test user gets the order confirmation but no payment email from paypal!

I have read all the threads about paypal ipn and have triple checked my ipn setting. Ipncheck says everything is okay.
What could be the problem? :cry:

I run the current version of zen and have installed image handler, lightbox, sales report, admin profiles.

My webhost is UCWebhost and I am using a ssl certificate.

24 Jun 2009, 10:05 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: No order confirmation for store, no paypal email for customer

What happened when you ran through all the troubleshooting steps?
http://www.zen-cart.com/wiki/index.php/PayPal

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

25 Jun 2009, 5:37 AM

#3

meetfoxy

New Zenner

Join Date:: Apr 2008
Posts:: 17
Plugin Contributions:: 0

Re: No order confirmation for store, no paypal email for customer

IPN Check gives me this:
*IPNCHECK.PHP - Version 1.3.9

IPN TESTING - Response Received via CURL -- COMMUNICATIONS OKAY

IPN TESTING - Confirmation/Validation response with fsockopen(): FSOCKOPEN() RESPONSE RECEIVED - Communications OKAY

Default method likely to be used for communications is: CURL, with the fallback method being FSOCKOPEN if possible.

Script finished.*

I have removed and reinstalled the payment module!

I find this very strange since both emails are sent, just not to both parties.

25 Jun 2009, 10:18 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: No order confirmation for store, no paypal email for customer

And what showed up in the PayPal log files?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

25 Jun 2009, 5:00 PM

#5

meetfoxy

New Zenner

Join Date:: Apr 2008
Posts:: 17
Plugin Contributions:: 0

Re: No order confirmation for store, no paypal email for customer

I got different logs. Where do I look for errors?
What do the errors look like?

25 Jun 2009, 5:04 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: No order confirmation for store, no paypal email for customer

zip up the logs and post the zip as an attachment or upload the zip file to someplace on your server and post a URL to the zip file so they can be reviewed.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

25 Jun 2009, 5:08 PM

#7

meetfoxy

New Zenner

Join Date:: Apr 2008
Posts:: 17
Plugin Contributions:: 0

Re: No order confirmation for store, no paypal email for customer

There you go!
*

UPDATE: Log file removed for privacy.*

25 Jun 2009, 8:17 PM

#8

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: No order confirmation for store, no paypal email for customer

The log file you posted shows a successful transaction. PayPal will send an email automatically because they've collected payment for you.

What payment modules do you have enabled in Admin->Modules->Payment ?

What happens if you enable Check/MoneyOrder, and do a transaction? Do you get the email from that? Or do you get an error message?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

25 Jun 2009, 8:21 PM

#9

meetfoxy

New Zenner

Join Date:: Apr 2008
Posts:: 17
Plugin Contributions:: 0

Re: No order confirmation for store, no paypal email for customer

The only other paymant module I have installed is the zen cart free charge card.

Check/ Money Order is not an option since my store is international.

25 Jun 2009, 10:30 PM

#10

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: No order confirmation for store, no paypal email for customer

You're missing my point.

Enable it so you can do a test ... and prove whether your site can even successfully SEND an email when an order completes.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

26 Jun 2009, 4:52 AM

#11

meetfoxy

New Zenner

Join Date:: Apr 2008
Posts:: 17
Plugin Contributions:: 0

Re: No order confirmation for store, no paypal email for customer

I am in Germany so I am not sure how check/money order works.
Can you explain?

27 Jun 2009, 4:11 AM

#12

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: No order confirmation for store, no paypal email for customer

When using that module, the system accepts the order in "pending" status, waiting for the customer to mail the payment to the storeowner.
It's up to the storeowner to wait for the payment before shipping the goods.

If you simply enable that module and do a test transaction, it should complete normally, saving a pending order in your orders list. You should receive an email from your store confirming the details of the order placed.
The reason I'm suggesting that you do this is to prove whether or not the email successfully arrives when the very uncomplicated check/moneyorder module is used. If it is not, and if perhaps an error occurs, then maybe all your other problems are related to the same error or some facet of it.
Once you do the test, click "Remove" on that module so that customers don't try to use it for real orders.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

27 Jun 2009, 12:02 PM

#13

meetfoxy

New Zenner

Join Date:: Apr 2008
Posts:: 17
Plugin Contributions:: 0

Re: No order confirmation for store, no paypal email for customer

Okay I enabled the the check/ money order module, did a test purchase. The test user got the email. I, my store, did not get an email. I can view the order in Admin though!

29 Jun 2009, 9:24 PM

#14

meetfoxy

New Zenner

Join Date:: Apr 2008
Posts:: 17
Plugin Contributions:: 0

Re: No order confirmation for store, no paypal email for customer

Anyone have a clue on what might be the problem?:cry: