Confirmation emails suddenly stopped working

I noticed this morning that I am not getting any order confirmation emails. I was also contacted by a customer this morning and they said they never got a confirmation email for an order they placed on this past Sunday.

I haven't done anything to the website so I'm guessing it is some kind of server issue? How can I trouble shoot this?

I hope this is the right section to post this thread.

Joe

I am experiencing the same issue. I have recently changed servers but have the same server set up. Once the site was moved, Registration confirmation emails and order confirmation emails stopped working.

Any word on what might be going on?

Zen: 1.3.8a with patches installed up to Jun 28, 2009

I found I had to make sure that ADMIN > CONFIGURATION > E-Mail options : Emails must send from known domain?" is no if my email address is using a different domain. I believe one of the settings on this config page is where your problem may be. Make to set them all up properly.

I am also having this problem with a client's website. The order emails had stopped coming through for a few days and then began working again for a month and have now stopped again. Any help on this would be greatly appreciated.
Mime HTML is false
Transport method is PHP

I am having this same issue and would love it if someone could shed some light on this.

Kay

My website is new. It only has me testing it at the moment but the customer, me isn't receiving the confirmation email either. It is driving me crazy because I need to open the store but I don't really want to do it until this is working properly. Can anyone help? I tried changing the 'emails sent from known domain' bit to 'no' but that didn't fix the problem.

amyleew:

My website is new. It only has me testing it at the moment but the customer, me isn't receiving the confirmation email either. It is driving me crazy because I need to open the store but I don't really want to do it until this is working properly. Can anyone help? I tried changing the 'emails sent from known domain' bit to 'no' but that didn't fix the problem.

I have exactly the same problem :( and I have contacted my hosting company and checked the settings with them but still no luck.

I am having the same problem. No order emails are coming through to admin email.

Other shopping carts on same server working fine.
Linux, managed server, 1&1 hosting
Have tried using sendmail, php, and smtpauth (with SMTP authentication details inserted).

Still no go. :no:

Zen cart 1.3.8a
Patch: 1::
Database Patch Level: 1.3.8
v1.3.8 [2008-04-19 01:19:11] (Fresh Installation)

I have the following settings:
ADMIN > CONFIGURATION > E-Mail options : Emails must send from known domain

E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) Customer Care
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To Orders[email protected],Customer Care[email protected]
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 1
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 1
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 1
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List Helpdesk [email protected], Customer Care [email protected], Sales[email protected], Trade orders [email protected], Thanks [email protected], Website problems [email protected]
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 0
Send Low Stock Emails 1
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display false
SMTP Email Account Mailbox
SMTP Email Account Password
SMTP Email Mail Host
SMTP Email Mail Server Port
Convert currencies for Text emails £,£:€,€
Send Notice of Newsletter-only Subscriptions To - Status 1
Send Notice of Newsletter-only Subscriptions To [email protected]
Newsletter Test Group Email

If anyone can shed any light?

Well, here's my first post on the forum ... I had the same problem with emails suddenly not working. I installed the email archiving tool mentioned previously ... then I went and looked at the archive and found "suspicious" information in the text of the email that was archived! (Also look in configuration>my store>store name to see if there's anything suspicious ... that's another big hint.)

The following thread gives indications of the "suspicious" looking stuff in the archived emails:
http://www.zen-cart.com/forum/showthread.php?t=133294

Turned out to be directly related to the Important Security Patch and vulnerability reported here:
http://www.zen-cart.com/forum/showthread.php?t=130161

So, I downloaded and installed the security patch ... cleaned up the "weird" php files in the images folder (read threads noted above) ... and reset the store name in admin ...

Then, for good measure, followed all of the security steps suggested here:
http://www.zen-cart.com/wiki/index.p...ecommendations

THANKS to all the posters on the forum ... after many, many hours of trying to figure things out on my own, the "clues" from the email archiving and info found on the forum led to getting things working again. (Knock wood!)

I'm posting this HERE in hopes that it will help some people who, like myself, recognized an EMAIL problem but weren't aware of the SECURITY issues and clean-up required.

(PS -- I've duplicated this post from a similar "email stopped" thread, because I think this may be useful. Note that the dates people are posting the problems coincide with dates in the hacking threads marked above.)

Peace & Zen!

:blush:
Arghh!! I could kick myself... After spending hours trying to work out why order emails weren't coming through, checking that I had done the security patch etc. etc. Finally found out that my rules in Outlook dealing with order emails had been set up to mark email as <read> and <place in a folder - within another folder>. So I never saw the order emails and thought they weren't being sent. This rule worked fine as long as I had orders via Paypal only as I would get a confirmation email from paypal if there was an order so didn't bother with the order email to admin.