Problems w/ Website Payment Pro?

I am very new to Zen Cart and this forum. Tried searching for "customer receipt" could not find anything.

I am using PayPal Web Payments Pro to process payments on a Windows Hosted server using Zen Cart version 1.3.8.

PayPal does not send the customer a payment receipt. Where do I set up the payment receipts for customers. When I do a test purchase, after confirming the order, I get a blamk page and no receipt is sent.

That means your order isn't completing. Perhaps you have a bad upload of your files?

When an order completes, PayPal will send your customer a receipt (if they are paying using a PayPal account or have somehow transacted using the PayPal pages), and your store will send your customer an order-confirmation email (which it does every time an order is completed, regardless of payment module).

The FAQ area has an article on how to troubleshoot the causes of Blank Page problems; https://www.zen-cart.com/tutorials/index.php?article=82

Regarding the order not completing - the CC information is received and processed, the card is charged by PayPal and appears in our account but there is no other indication.

What is suppose to happen after the API sends the CC information to PayPal? Does an acknowlegement from PayPal of a successful transaction trigger an event. If we enter a bad CC number we get a red error message saying the credit card number is not valid.

On the paypal side, did you enter a valid return url?

I don't know - I will check. We had previously been using a Godaddy Quick shopping cart, it must have had it already built in.

I will check.

Wow - this is harder than I think or I am not to bright.

Went to PayPal Account and set up the following:

WEBSITE PAYMENT PREFERENCES
Auto Return: ON
Payment Data Transfer (optional): OFF

https://shop.mystore.com/index.php?main_page=checkout_process

PAYPAL IPN
https://shop.mystore.com/ipn_main_handler.php

Have you set up your PayPal settings using the instructions? http://www.zen-cart.com/getpaypal

Yes - I have been using PayPal for several years. We had a Godaddy Quick Shopping cart which worked well but it could not process PayPal CC payments on site.

The Zen Cart is much superior and we can submit charges but no order confirmation is generated. The payment is processed but then the IPN process does not appear to be initiating. It appears that the return path is incorrect, the subdomain shop.mywebsite.com is a problem, or the Zen Cart settings are not correct.

We can get the customers money but are not giving them any confirmation of any kind.

Is install of the PayPal IPN web payments standard module required when using PayPal Website Payments Pro?

No, you must have PayPal Express Checkout installed with PayPal Pro.

Okay - we had PayPal Express Installed but still cannot get order confirmations. The customer enters their CC info on the Zen Cart site, PayPal charges the card but no Order Confirmation is generated. We have another post regarding this issue under General Questions. I will delete it and continue questtions in this more appropriate forum.

Thank you

I am able to processess CC payment using PP Pro setup but getting no order confirmation (server 500 error). Does Zen Cart email address need to match the PayPal primary account email address?

Second - where do I go to learn how to enable and view the error log files?

Thank you

We finally are getting an order confirmation.

Not sure why but we did not have the Configuration SMTP Email Account properly configured. Would that cause a 500 server error on the checkout_process page?

Thank you

Had SMPT Email address improperly configured - think this may have been causing the Order Confirmation failure.

Post resolved. Thank you

I have been running payment tests going directly to my website's secure server address:

https://shop.mywebsite.com

and get a 500 server error after the order is placed and submitted for confirmation. Using PayPal Pro, CC gets charged then the failure.

IF I go http://shop.mywebsite.com - everything runs smoothly, get order confirmation (not yet getting an email to the customer yet) but at least the order processes fully.

Any explanation (other that we are using Godaddy.com for hosting?)

Thank you

Moderator's note: All of the various threads from the OP related to probelms with PPPro have been merged.

we got it working - we were testing going directly to our https:// address and getting a 500 server error. When we wnet to the http:// address the order confirmation generated. Looking into that issue in another post

Thank you for your information.

Post resolved

Finally we are logging sales and emailing confirmations. Many careless install issues for PayPal Website Pro Payment caused problems.

1. did not have correct SMTP port set - suggest before runiing any sales tests make sure your Contact Us page is working, that way you will know if Zen can send any email. We think we got a blank page after processing because we had no email addresses configured.

2. did not have both cURL Status OFF and cURL proxy blank.

3. did not have email address options properly setup

4. was making sales tests directly from https:// instead of http:// - only http:// is wokring, do not know why https:// in not.

5. In the payments module had both Website Standard (IPN) and Website Payments Pro enable which appears to have caused Payments Pro to fail.

Thank you to the forum for help, we sure got none from Godaddy or PayPal.