Authorize.net down?

Isn't the point of having redundant data centers and multiple data lines etc, so that if one center fails (fire, power loss, data loss whatever) the others automatically take over.

Clearly authorize.net is not as well prepared as they should be. For a company of their size.

Isn't the point of having redundant data centers and multiple data lines etc, so that if one center fails (fire, power loss, data loss whatever) the others automatically take over.

Clearly authorize.net is not as well prepared as they should be. For a company of their size.

Sometimes -sh*t happens - and YOU need to be prepared. Hosts go down, the lights go out, floods strike, fires start - whatever it is that caused the problem, it affects YOUR business and if you can't take payments it costs YOU money. BE PREPARED!

There is word that they are now back in the building and starting their back up plan. They made a statement that they should be running by 1pm EST. We have flipped on our Google Check out and Pay Pal in the mean time. It is a wise idea to always have a back up processor for cases like these.

As some of you may already know, Authorize.net has been down for several hours today.

What can you do in the mean time?

One suggestion is to install the Ceon manual processing module temporarily. This way your customers will be able to process an order "normally" on their end and you can call in for a credit card authorization manually to allow you to ship their order now, finalizing it later when Authorize.net is up and running again.

trinorthlighting:

There is word that they are now back in the building and starting their back up plan. They made a statement that they should be running by 1pm EST. We have flipped on our Google Check out and Pay Pal in the mean time. It is a wise idea to always have a back up processor for cases like these.

Would love to know where you've learned about this.

There are numerous other message boards reporting this.

http://www.webmasterworld.com/ecommerce/3945502.htm

I also spoke with our merchant support services (Pivitol Payments) and they recieved word as well. As in everything, this information is very early.

If anyone needs some quick code to throw up on a wide banner to alert customers about the outage and instruct them to use alternative payment methods here you go. Modify it as you need to:

You can see an example of it here:

http://trinorthlighting.com/Store/index.php?main_page=index

Thanks for the hint! (stupid me!) I just switch to manual cc processing
Customer is happy again!

Kim:

Folks,

Like you, we hope that they get things straightened out and back online soon, but this sort of thing can and does happen with payment processors.

You should always have an emergency plan. If a processor is down you should disable that payment module and have an alternative way to pay for purchases. Either with a different processor or using a different method.

Authorize.net has set up a twitter account as well. You can follow postings here:

http://twitter.com/authorizenet

Authorize.net confirmed what has been reported by users in the last several hours.

Authorize.net has issued a statement saying: ” We are down due to a fire at our primary data center in Seattle. We are working to restore services, but no ETA at this time. We apologize for this disruption and ask for your patience as we work with the team at our data center to restore service. The backup data center was impacted too. Don't have info as to why. The team is solely focused on getting us back up for now.”

Authorize.net has reported that transaction processing is back up.

In a short statement issued just a few minutes ago, a representative of the gateway said “ I understand transaction processing is back up with the exception of Global processing. We are working to bring that up ASAP.”

There are no confirmations from any other source at this point for the service being back up.

I have been scouring the net, it is still not working and everything keeps timing out. Their machines might be up and running, but how were there internet hubs affected. Here is what happened:

http://www.datacenterknowledge.com/archives/2009/07/03/major-outage-at-seattle-data-center/

Authorize.net has been updating merchants and developers on their Twitter page. There have been several updates in the last few hours and it seems like the best place for information related to the issue.

I advise everyone to stop listening to gossip and get your news right from the source. Authorize.net has a Twitter page which they have been updating very frequently in the last few hours to keep everyone informed.
It seems like they are working hard at it and are confident they will have this restored very soon.

Stay informed, here is the Authorize.net Twitter page:
http://twitter.com/authorizenet

Good news...

Access has been restored to the merchant interface at https://account.authorize.net.

I called my Bank..they gave me a a number so you can process a CC over the phone with Authorize.net . The number is 1800-291-4840. The Rep said they were down with no ETA. Im in South Carolina.

This sucks.

Orkut users can get the latest updates here

Many merchants are reporting transactions are processing again.

The Authorize.net website and merchant website are back up

You heard it here first :)

http://www.dslreports.com/shownews/Credit-Card-Processing-Company-Authorizenet-Knocked-Offline-103256

we even get a mention on reddit.

http://www.reddit.com/r/technology/comments/8xy7z/single_point_of_failureauthorizenet_is_literally/

Also interestingly,

Have been trying to use O2 web top up for the last hour or so, and their cc payment system just times out. wonder who they use !!!!

We're back online!!!! 12hrs later.

WHEW!