security error

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Started by rcg on 3 Jul 2009, 8:58 PM · Views: 1,458

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3 Jul 2009, 8:58 PM
#1
rcg avatar

rcg

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security error

Hello, I am receiving the message There was a security error when trying to login as a customer.

What I have done so far. This is all being done on a test store NOT my live store.

Downloaded a fresh install did a compare and made any adjustments to the files so I didn't lose what I have in my current store.

I applied security patch and that seems to work fine.

I did a second compare both times I went file by file. Making sure I didn't miss anything.

I have a custom style but I changed it to the stock green style and have received the same results.

If you click on login a second time you will login and NOT get the error messages.

I have spent the last two days working on this and now I really don't know what else to do. I have read over the instructions and I also have a message board so upgrading is not new to me.

I have a lot of threads here and followed any and all instructions to check things etc.

Where do I go from here? Short of doing another fresh install and then making all the changes to match the current store I have which would add even more time.

Thanks for any help.

RCG

3 Jul 2009, 9:25 PM
#2
dbltoe avatar

dbltoe

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Re: security error

Please define "stock green style" and how you changed.
Do you have SSL turned on or off?
Any mods?

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4 Jul 2009, 1:55 PM
#3
rcg avatar

rcg

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Re: security error

Hello, I changed the style in Admin panel. I have SSL turned on. I am not using any mods.

Thanks

RCG

4 Jul 2009, 2:32 PM
#4
Kim avatar

Kim

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Re: security error

Your URL?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

4 Jul 2009, 6:18 PM
#5
dbltoe avatar

dbltoe

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Re: security error

Try turning the SSL off.
If that doesn't fix it, we'll need to look like Kim and the posting tips say.

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4 Jul 2009, 8:47 PM
#6
rcg avatar

rcg

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Re: security error

Kim:

Your URL?

http://www.smartrecovery.org/demos/

dbltoe:

Try turning the SSL off.
If that doesn't fix it, we'll need to look like Kim and the posting tips say.

I turned the SSL off and it didn't give me the error. So then I take it that the problem is in that area?

Thanks

RCG

4 Jul 2009, 9:57 PM
#7
dbltoe avatar

dbltoe

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Re: security error

The clue was "There was a security error" and "This is all being done on a test store NOT my live store."

SSL is pretty picky about things matching up:yes:

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5 Jul 2009, 5:18 PM
#8
rcg avatar

rcg

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Re: security error

Thanks! I will go live with the upgraded store and then check it out.

That does make sense to me.

Thanks again for your help. I learned something new. Isn't that what life is all about learning each day.

RCG

5 Jul 2009, 9:24 PM
#9
dbltoe avatar

dbltoe

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Re: security error

Glad you got it going
:clap:

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6 Jul 2009, 3:27 PM
#10
rcg avatar

rcg

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Re: security error

Thanks again for your help! The store is upgraded and is live now.

RCG

26 Jul 2010, 11:32 AM
#11
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Re: security error

can you tell me how to edit ssl setting through admin panel?
i am not getting the option. reply soon