Successful payment, intermittent unsuccessful confirmations- MerchantAnywhere Module

Zen-Cart Version: 1.3.7
Server OS: Linux 2.6.9-78.0.13.ELsmp
Database: MySQL 5.0.67
PHP Version: 5.2.8 (Zend: 2.2.0)

We are having a very recent (twice that we know of in last two weeks) problem where a customer evidently completes an order and submits for payment, we get paid, but we don't receive notification of a sale. The sale shows up in the recover cart area, but not the completed sales. Also, the next sale will be assigned the order number of the previously incomplete sale.

We have made no changes to the cart in over a year. It has been rock solid. The hosts server has not been changed since December 2008.

I think it has to due with failure of the cart to receive the successful response from the merchant. Our merchant is Merchant Anywhere (PRI Merchants).

I am looking for help in determining the reason for the failed sales.

We have changed the cart to catalog status until this issue is cleared up.

Thank you in advance for any insights.

Bob
scrapitsimple dot com

Our merchant is Merchant Anywhere (PRI Merchants).
What logging is available to be set in this module???

There are no logging options in the payment module:

Enable MerchantAnywhere Module
Do you want to accept Payment Resources/Transaction Central payments? True/ False

Merchant ID- Your assigned merchant ID: our merchant ID

RegKey - Your assigned RegKey: Our RegKey

Payment Zone
If a zone is selected, only enable this payment method for that zone.
--none--

Set Order Status
Set the status of orders made with this payment module to this value: 2
defaultPending [1]Processing [2]Delivered [3]Update [4]

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Moderator's note - thread moved to Contributed/Addon Payment Modules forum

You might try the debugging utility referenced in this FAQ

https://www.zen-cart.com/tutorials/index.php?article=82