Confirm Checkout blank page IE6 only?

Hiya,
Ok, the problem is:

Customer goes through checkout process. Clicks Confirm Order and receives a blank white page. (We have Easy signup & FEC installed on v1.3.8a).

I have the debugging tool, and it is reporting NO errors. I have tested on FF 3.0.11, IE7 & 8, Safari, Opera, and GChrome and orders come through fine.

I have Supertracker installed, and the report shows that the customers who are having this issue are using IE6.

I don't know where to start to fix this issue? How can it work for all the browsers except IE6?

Please help? :blink:

Aside from IE6 unsupported code... You can additionally have issues with your SSL & IE6 if your SSL is not good enough to support IE6....

Have a link?

~Melanie

Thanks for replying!
The site is www amazonia co nz

Can you explain what you mean by IE6 unsupported code? And he doesn't have SSL installed

TIA!

Ok... Checked your site out a bit, can you confirm the following setting for me?

Admin >> Configuration >> Sessions:

Cookie Domain >> True
Force Cookie Use >> False
Prevent Spider Sessions >> True
Recreate Session >> True

The settings above are correct.... This issue is for your sessions, I was unable in 20 click to shake the session ID. Once I did, the items in my cart were gone... May or may not be related to your checkout issue.

Upon trying to checkout I get a redirect loop from Fast & Easy checkout, can you confirm what your shipping method is? Using free shipping?

~Melanie

Thanks Melaine!

Cookie Domain >> True
Force Cookie Use >> False
Prevent Spider Sessions >> True
Recreate Session >> True

Yes, the settings are the same as above.

Now the shipping methods:
We have installed & enabled:

Zone Table mod (icon is yellow)
FREE SHIPPING! (icon is green, is enabled but is not used)
Store pickup (icon is yellow)
Flat rate (icon is yellow)

We have dual pricing installed for our wholesale customers, and we coded the flat rate to show only to wholesalers. We changed it to "shipping to be confirmed" and the rate is $0.00. This is the snippet of code...which I found somewhere on this forum..

      // disable only when entire cart is free shipping
      if (zen_get_shipping_enabled($this->code)) {
	if ($_SESSION['customer_whole'] && $_SESSION['customer_whole'] == '1' or $_SESSION['customer_whole'] && $_SESSION['customer_whole'] == '2') {
        $this->enabled = ((MODULE_SHIPPING_FLAT_STATUS == 'True') ? true : false);
      } else {
	$this->enable = false;
	}
      }

Thanks again for the help!

Turn this off

FREE SHIPPING! (icon is green, is enabled but is not used)

Then try it

~Melanie

I just checked the zone_table.php and we also added the following code to it:

if ($_SESSION['customer_whole'] && $_SESSION['customer_whole'] == '1' or $_SESSION['customer_whole'] && $_SESSION['customer_whole'] == '2') {
$this->enabled = false;
} else {
if (zen_get_shipping_enabled($this->code)) {
$this->enabled = ((MODULE_SHIPPING_ZONETABLE_STATUS == 'True') ? true : false);
}

I've removed the free shipping now :)

Can you please test for me? I can't replicate the issues on my pc's...:blush:

Still looping....

~Melanie

Hmm ok, so is that on IE6? I don't get the loop on the other browsers...

I am looping in FF 3X and IE 7 & 8 as well as IE6

~Melanie

Ok, now I'm really confused ...

I just put through two successfully orders on FF3 and IE8...

We have had other orders successfully completed, but last night we received an email about the blank page issue

Why would I be able to, but you and others can't.

Well... I am using a US address and I have a new cookie and you have it cached......

Have US shipping?

Cleared your cache & temp files lately?

~Melanie

Cleaned my cache etc, and tried again...

On a new cookie, I could go through the process.

However, I logged out, and logged in again with the account you created, and am getting the loop now.

The person who emailed last night has a NZ address (which is where we are based).

Do you think its FEC causing the loop, shipping methods or a combination of both?

Do you think its FEC causing the loop, shipping methods or a combination of both?

Yes.... Highly likely.

~Melanie

As we are targeting NZ customers, I'll remove the ability to signup from other countries.

I cleaned my cache again, and logged in as the customer from last night, and was able to process the order.

So the question still remains, why IE6 uses are having the checkout issue and other customers are happily checking out...

Thanks for all your help anyway!